We are looking for a detail-oriented and proactive Program Assistant to join our team in Walnut Creek, California. The Program Assistant will provide support for all programs by enforcing policies and assisting with implementation of the programs. This role will work collaboratively with Senior Programs Associate, Programs Associates, and State Chairs. The focus will be on providing support to all stakeholders throughout the year. Responsibilities:• Knowledgeable on all company Programs Policies and Procedures• Provide phone support to teachers, parents and students• Provide customer support in Zendesk, as well as email communication• Provide back up to Administrative Assistant with materials sales• Create technical documents and support tools, data entry• Assist with certificate organization and distribution• Assist with the facilitation of in person and online Certificate of Merit testing• Review all program materials for Convention in hardcopy and digital forms• Assist with membership renewals customer service (seasonally)• Assist with Membership Department’s archiving project Requirements:Accurate Data Entry, able to multi task, and good time management.• Travel to Certificate of Merit and other Program testing locations• Travel to the annual Convention every year on or around Fourth of July• Overtime required during the Convention Week• Overtime required on weekends during the months of January, February and MarchQUALIFICATIONS AND EDUCATION REQUIREMENTS• BA in English, Business or related field a plus• Excellent written and verbal communication skills• Proficiency in Microsoft Office, Excel, Zendesk, Slack, and Google Docs• Experience with databasesPREFERRED SKILLS• Time management skills• Experience with Project Management software• Able to work collaboratively and independently If you are interested in this program assistant role, please apply today!

• Ability to travel to program testing locations and annual conventions. • Willingness to work overtime during convention week and peak months of January, February, and March. • Bachelor's degree in English, Business, or a related field is preferred. • Strong written and verbal communication skills. • Proficiency in Microsoft Office Suite, Excel, Zendesk, Slack, and Google Docs. • Experience with databases and project management software. • Excellent time management skills and ability to multitask effectively. • Capable of working collaboratively with teams as well as independently.

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Walnut Creek, CA
onsite
Contract / Temporary to Hire
28.00 - 29.00 USD / Hourly
We are looking for a detail-oriented and proactive Program Assistant to join our team in Walnut Creek, California. The Program Assistant will provide support for all programs by enforcing policies and assisting with implementation of the programs. This role will work collaboratively with Senior Programs Associate, Programs Associates, and State Chairs. The focus will be on providing support to all stakeholders throughout the year. Responsibilities:• Knowledgeable on all company Programs Policies and Procedures• Provide phone support to teachers, parents and students• Provide customer support in Zendesk, as well as email communication• Provide back up to Administrative Assistant with materials sales• Create technical documents and support tools, data entry• Assist with certificate organization and distribution• Assist with the facilitation of in person and online Certificate of Merit testing• Review all program materials for Convention in hardcopy and digital forms• Assist with membership renewals customer service (seasonally)• Assist with Membership Department’s archiving project Requirements:Accurate Data Entry, able to multi task, and good time management.• Travel to Certificate of Merit and other Program testing locations• Travel to the annual Convention every year on or around Fourth of July• Overtime required during the Convention Week• Overtime required on weekends during the months of January, February and MarchQUALIFICATIONS AND EDUCATION REQUIREMENTS• BA in English, Business or related field a plus• Excellent written and verbal communication skills• Proficiency in Microsoft Office, Excel, Zendesk, Slack, and Google Docs• Experience with databasesPREFERRED SKILLS• Time management skills• Experience with Project Management software• Able to work collaboratively and independently If you are interested in this program assistant role, please apply today!
2025-12-04T17:48:54Z