We are looking for an Account Manager to join our team in Ventura, California in a contract opportunity with the potential for a long-term role. This role is ideal for a customer-focused individual with experience in medical customer service who can manage follow-up activities, resolve account issues, and provide a high standard of support across multiple communication channels. The position requires strong attention to detail, confidence working within healthcare-related systems, and the ability to adapt to changing business needs while maintaining compliance and service excellence. Responsibilities: • Manage incoming leads from partner departments, take appropriate follow-up actions, and present relevant product or service solutions to customers. • Investigate customer concerns thoroughly, determine the appropriate resolution, and communicate updates clearly and effectively. • Maintain accurate account documentation by entering and updating required information in designated systems in accordance with compliance standards. • Handle community voicemail and inbound customer inquiries promptly, ensuring each interaction is addressed with care. • Contribute to departmental performance goals by completing assigned tasks efficiently and participating in ongoing training and development. • Build productive working relationships with customers and colleagues to support a collaborative and service-driven environment. • Apply company policies, departmental procedures, and quality expectations consistently in daily work activities. • Remain flexible with scheduling and workload priorities to meet evolving operational demands. • Follow workplace safety standards, housekeeping expectations, and other duties assigned by department leadership.

• 3+ years of experience in medical customer service, account support, or a related call center environment. • Hands-on experience with healthcare and customer management platforms such as Allscripts, Cerner, CRM tools, and EHR systems. • Strong ability to manage inbound calls, research issues, and deliver clear resolutions to customers. • Working knowledge of authorizations, benefits, and billing functions within a healthcare-related setting. • Proficiency with computer programs and data entry, with close attention to accuracy and record maintenance. • Ability to balance quality expectations with productivity goals in a fast-paced environment. • Strong communication and interpersonal skills with the ability to work effectively across teams. • Reliable flexibility in scheduling to support changing business and departmental needs.

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Ventura, CA
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for an Account Manager to join our team in Ventura, California in a contract opportunity with the potential for a long-term role. This role is ideal for a customer-focused individual with experience in medical customer service who can manage follow-up activities, resolve account issues, and provide a high standard of support across multiple communication channels. The position requires strong attention to detail, confidence working within healthcare-related systems, and the ability to adapt to changing business needs while maintaining compliance and service excellence. Responsibilities: • Manage incoming leads from partner departments, take appropriate follow-up actions, and present relevant product or service solutions to customers. • Investigate customer concerns thoroughly, determine the appropriate resolution, and communicate updates clearly and effectively. • Maintain accurate account documentation by entering and updating required information in designated systems in accordance with compliance standards. • Handle community voicemail and inbound customer inquiries promptly, ensuring each interaction is addressed with care. • Contribute to departmental performance goals by completing assigned tasks efficiently and participating in ongoing training and development. • Build productive working relationships with customers and colleagues to support a collaborative and service-driven environment. • Apply company policies, departmental procedures, and quality expectations consistently in daily work activities. • Remain flexible with scheduling and workload priorities to meet evolving operational demands. • Follow workplace safety standards, housekeeping expectations, and other duties assigned by department leadership.
2026-05-12T00:00:00Z

Account Manager Job in Ventura, CA | Robert Half