<p>Job Title: Customer Service Representative</p><p>Location: Remote (Must have a quiet, dedicated workspace)</p><p>Contract Length: 78-week contract</p><p>Schedule: Full-time; must work Mountain Time Zone hours; Overtime required, including blackout dates at month-end</p><p><br></p><p>Role Overview</p><p>We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Service Representative. This role supports both internal and external customers in a high-demand environment, requiring strong organizational skills, adaptability, and a commitment to accuracy.</p><p><br></p><p>Key Responsibilities</p><p>Provide exceptional customer service related to sales, promotions, installations, and communications.</p><p>Respond promptly and professionally to inquiries from customers and internal teams.</p><p>Maintain accurate records of customer interactions, pricing, and contracts in ERP systems.</p><p>Collaborate with Accounts Receivable to resolve invoice disputes and ensure timely collections.</p><p>Prepare reports and support quality initiatives based on customer feedback and surveys.</p><p>Research and resolve customer claims and complaints in compliance with consumer laws.</p><p>Assist in developing initiatives to proactively inform and educate customers.</p><p><br></p>
