We are looking for a dedicated Customer Service Specialist to join our team in Springfield, Vermont. This is a Contract-to-permanent position, offering an excellent opportunity to make a meaningful impact while supporting clients in need. The ideal candidate will thrive in a fast-paced environment and possess strong communication and organizational skills.<br><br>Responsibilities:<br>• Handle incoming calls and route individuals to the appropriate departments, programs, or services.<br>• Assist clients in initiating applications for essential services such as housing, food, or fuel assistance.<br>• Communicate empathetically and effectively with individuals facing crises or hardships.<br>• Accurately input and maintain client information in internal systems.<br>• Work collaboratively with caseworkers and program staff to ensure timely and comprehensive support.<br>• Perform administrative tasks including data entry, documentation, and follow-up communication.<br>• Uphold strict confidentiality and demonstrate respect for clients' dignity and privacy.<br>• Provide general office support to enhance daily operations and client service delivery.

• Proven experience in a call center or customer service role, preferably in an inbound environment.<br>• Strong ability to handle sensitive situations with empathy and professionalism.<br>• Proficiency with basic office software and systems, including data entry tools.<br>• Excellent verbal and written communication skills.<br>• Familiarity with social service programs or similar support systems is a plus.<br>• Ability to multitask and manage time effectively in a fast-paced environment.<br>• Commitment to maintaining confidentiality and adhering to ethical standards.<br>• High school diploma or equivalent required; additional certifications are an advantage.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>