<p>A utility company in the Tacoma area is seeking an experienced Collections Specialist to assist with a backlog of delinquent customer accounts. This is an excellent opportunity for someone who enjoys problem-solving, customer communication, and driving collections results while maintaining a positive customer experience.</p><p>Candidates must have prior collections experience, and utility collections or utility billing experience is strongly preferred.</p><p>Key Responsibilities</p><ul><li>Manage and collect on delinquent residential and commercial customer accounts</li><li>Contact customers by phone, email, and written correspondence regarding outstanding balances</li><li>Negotiate payment arrangements and resolve account disputes</li><li>Document collection activity and maintain accurate account notes</li><li>Review aging reports and prioritize collection efforts</li><li>Work with internal departments to resolve billing discrepancies</li><li>Monitor payment plans and follow up on past-due accounts</li><li>Maintain compliance with company policies and applicable regulations</li><li>Assist with special projects and account clean-up initiatives as assigned</li></ul><p><br></p>

<ul><li>2+ years of collections experience required</li><li>Previous utility billing and/or utility collections experience strongly preferred</li><li>Experience managing high-volume account portfolios</li><li>Strong customer service and conflict-resolution skills</li><li>Ability to handle sensitive conversations professionally and effectively</li><li>Proficient with Microsoft Office, including Excel</li><li>Excellent communication, organizational, and follow-up skills</li></ul>

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