<p>Our client, a growing Managed Service Provider, is seeking an experienced <strong>Systems Engineer</strong> to support client projects and deliver high-level technical solutions across small to mid-sized business environments. This role partners closely with the Director of Technical Operations and internal teams to design, implement, and support secure, scalable IT systems.</p><p><br></p><p>What You’ll Do</p><ul><li>Serve as a primary technical resource and trusted advisor for clients</li><li>Deliver remote and on-site support across Windows environments</li><li>Design, deploy, and support Windows Server, virtualization (Hypervisor/VMware ESX), and Active Directory</li><li>Configure and support firewalls, VPNs, and security solutions (FortiGate, Cisco, SonicWALL, DUO preferred)</li><li>Manage tickets, execute client projects, and own issues from identification through resolution</li><li>Troubleshoot hardware, software, networking, and endpoint security issues</li><li>Create clear documentation and maintain accurate time tracking</li></ul><p><br></p><p><br></p>
<p>Our Client is a global manufacturer specializing in automotive components, safety systems, and advanced lighting solutions. Headquartered in Japan, the organization operates across 17 countries with more than 60 affiliated companies, delivering innovative products to customers worldwide.</p><p>Our Client’s North American headquarters, located in <strong>Troy, Michigan</strong>, is seeking a <strong>Microsoft 365 Administrator</strong> to join its Corporate Information Systems (CIS) team. This role operates with a high level of independence and is responsible for delivering enterprise-level Microsoft 365 administration and support across North American corporate and manufacturing locations.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer, support, and optimize the full Microsoft 365 environment, including <strong>Exchange Online, SharePoint Online, Teams, OneDrive, and the Power Platform</strong></li><li>Manage user accounts, security groups, roles, and licensing through the <strong>Microsoft 365 Admin Center and Azure Active Directory</strong></li><li>Configure and maintain <strong>Multi-Factor Authentication (MFA), Conditional Access, and security policies</strong> to align with organizational security standards</li><li>Monitor tenant health, service availability, capacity, and overall system performance</li><li>Ensure Microsoft 365 tenant configurations follow best practices and support scalability and reliability</li><li>Support Microsoft Teams configuration, governance, policies, and integrations with other M365 services</li><li>Define, implement, and enforce policies for cloud-based systems and collaboration tools</li><li>Administer <strong>OneDrive for Business</strong>, including permissions, synchronization, and sharing controls</li><li>Implement <strong>Data Loss Prevention (DLP)</strong>, retention policies, compliance rules, and governance controls</li><li>Conduct routine audits of user access, permissions, and sharing activity to ensure compliance with data governance standards</li><li>Provide <strong>Tier 2 and Tier 3 support</strong> for Microsoft 365-related issues, including troubleshooting and root cause analysis</li><li>Escalate complex issues to Microsoft support when necessary and manage resolution through completion</li><li>Create and maintain technical documentation for configurations, procedures, and system changes</li><li>Track and report on usage trends, adoption metrics, and performance indicators</li><li>Participate in continuous improvement initiatives, including <strong>Kaizen-driven optimization efforts</strong></li><li>Travel to North American manufacturing sites and customer locations as required, including occasional overnight stays</li></ul><p><br></p>
