<p>Our client, a Nationwide benefits consulting organization, is seeking an IS Analyst to support and maintain their core IT infrastructure. The IS Analyst II supports and maintains IT infrastructure, ensuring systems, networks, and applications run reliably. This role serves as a key point of contact for end users and contributes to security, virtualization, and collaboration tools.</p><p><br></p><p>Key Responsibilities</p><p><strong>Infrastructure &amp; Hardware Support</strong></p><ul><li>Install and maintain desktops, servers, and network equipment</li><li>Support telephony, printers, and endpoint devices</li><li>Troubleshoot hardware and connectivity issues</li></ul><p><strong>Server &amp; Application Support</strong></p><ul><li>Maintain server operating systems and applications</li><li>Manage user accounts, storage, and backups</li><li>Install, update, and troubleshoot end-user applications</li></ul><p><strong>User Support</strong></p><ul><li>Act as primary IT contact for assigned locations</li><li>Diagnose and resolve hardware, software, and network issues</li></ul><p><strong>Security &amp; Compliance</strong></p><ul><li>Monitor systems for security risks and vulnerabilities</li><li>Assist with incident response and remediation</li><li>Support audits and ensure compliance with IT security policies</li></ul><p><strong>Virtualization &amp; Systems</strong></p><ul><li>Support virtual desktops, servers, and hypervisors</li></ul><p><strong>Collaboration Tools</strong></p><ul><li>Implement and maintain collaboration platforms</li><li>Provide user training and documentation</li><li>Integrate tools with email, phone, and other systems</li></ul><p><br></p>

<p><strong>Core Competencies</strong></p><ul><li>Strong troubleshooting and problem-solving ability</li><li>Ability to manage multiple priorities independently</li><li>Effective communication and teamwork skills</li><li>Willingness to learn and adapt to new technologies</li></ul><p><strong>Technical Skills</strong></p><ul><li>Microsoft Windows and Office support</li><li>PC, server, and network hardware troubleshooting</li><li>Basic network administration and security awareness</li><li>Application and database support</li><li>Backup systems and telephony support</li><li>Experience with virtual environments (preferred)</li></ul><p><strong>Advanced Skills (Preferred)</strong></p><ul><li>Network diagnostics and troubleshooting</li><li>Email systems and client-server environments</li><li>Security log analysis and incident response</li><li>Backup management and scheduling</li></ul><p><br></p>

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