<p>As the Manager - Service Center you directly lead a Team of technical support staff responsible for providing high quality, technical expertise and support to end-users. You coach your team to provide best in class customer service, empathy and communication. You will identify friction and effectively resolve or escalate customer issues. You will work across teams and with our customers to ensure high quality and positive outcomes.</p><p>As a manager, you apply your proven leadership skills to support your team in accomplishing both team-oriented and individual development goals. You excel at prioritizing work efforts, balancing day-to-day tasks with longer-term strategic efforts. You will optimize team performance by working to ensure that all employees have the resources and guidance required to complete key activities.</p><p>• Guide and monitor the activities of staff to ensure customer expectations and service levels are met or exceeded.</p><p>• Provide outstanding support to customers and end users.</p><p>• Ensure timely responses to incoming requests for support.</p><p>• Monitor compliance with incidents, problems, and change management processes.</p><p>• Lead Problem Management efforts for complex incidents and issues.</p><p>• Monitor SLAs to ensure all work is recorded properly and that issues are resolved in a timely manner.</p><p>• Manage the purchasing of IT related goods and services.</p><p>• Provide accurate and timely reporting to leadership and stakeholders</p><p>• Schedule and coordinate maintenance windows.</p><p>• Coach direct reports on proven best practices and methods.</p><p>• Lead the hiring, training, and development of service center staff.</p><p>• Manage the performance of service center staff, including performance reviews and coaching and development opportunities.</p><p>• Manage customer expectations and vendor performance, cultivating advantageous partnerships.</p><p>• Other duties as assigned.</p><p>• A strong understanding of delivering support services for information technology products using standard methodologies like ITIL.</p><p>• Business acumen and knowledge of procurement and purchasing process.</p><p>• Deep knowledge of diagnostic, monitoring tools, remote desktop applications & virtual environments.</p><p>• Deep knowledge of Service Desk ticketing systems.</p><p>• Expert ability to analyze, diagnose, and provide appropriate solutions to complex technical issues.</p><p>• Able to create and optimize standardized processes and procedures.</p><p>• Expert ability to multitask in an evolving customer-centric environment and manage competing priorities.</p><p>• Expert ability to communicate effectively with customers, peers and leadership</p><p>• Proven ability to organize, assign, direct, and review the work of a group of professional technical support personnel.</p><p>• Proven ability to translate complex technical information in a concise manner to various stakeholders, verbally and in writing.</p><p>• High degree of emotional intelligence and empathy.</p><p>• Expert ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.</p><p><br></p><p>M/D/V from day 1 </p><p>LifeIns</p><p>Accidental Death</p><p>EAP</p><p>401K plan</p><p>Sick and vacation pay</p><p>yearly metric based bonus plan. must qualify</p>
<p>We are looking for a skilled Administrative Assistant to join our team in Puyallup, Washington. This long-term contract position requires a detail-oriented individual who excels in customer service, administrative tasks, and office management. The ideal candidate will support operations, property management teams, and vendor coordination while maintaining a high level of attention to detail.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line customer service by answering inbound calls, addressing inquiries, and ensuring callers feel heard and understood.</p><p>• Manage data entry tasks, including tracking, recording, and reporting information using Excel at an intermediate level.</p><p>• Coordinate with vendors and property management teams to schedule and oversee maintenance requests and work orders.</p><p>• Support the Director of Operations and property management teams by handling administrative tasks such as filing, scanning, and copying documents.</p><p>• Assist with tenant application processes by collecting confidential information and verifying eligibility.</p><p>• Maintain and update records using systems like Microsoft Office and Yardi, ensuring accurate and organized documentation.</p><p>• Redirect community member inquiries to the appropriate property management teams and provide real-time information on unit availability.</p><p>• Ensure all communications and actions are adhering to public record standards and compliance.</p><p>• Perform reception duties, including answering calls to the corporate office and transferring them appropriately.</p><p>• Facilitate office operations by working independently and ensuring tasks are completed efficiently.</p>
<p>We are looking for a dedicated Retail Operations Specialist to join our team in Fife, Washington. This is a Contract position where you will play a key role in driving operational efficiency, to design, implement, and document updated policies and procedures. The ideal candidate will have strong organizational skills and a passion for fostering positive workplace experiences.</p><p><br></p><p>Responsibilities:</p><ul><li>Develop and document new policies and procedures for operational workflows across multiple retail locations.</li><li>Collaborate closely with leadership (Exec Director, General Managers) to understand operational pain points and requirements.</li><li>Analyze existing business procedures, identify inefficiencies, and recommend process improvements.</li><li>Translate operational requirements and compliance standards into clear, step-by-step policies that are easily understood and executed by front-line staff and management.</li><li>Support the roll-out of new maintenance and SOP ticketing software to all 6 stores; deliver training and create training materials as needed.</li><li>Facilitate clear communication and change management throughout the organization.</li><li>Act as a resource for operational and HR-related queries during project implementation.</li><li>Regularly engage with store teams to ensure new procedures are adopted and offer additional guidance/training as needed.</li><li>Assist with documentation and reporting for project progress.</li></ul><p><br></p>
<p>We are seeking a skilled Facilities Coordinator to support daily office operations and workplace services in Seattle, WA. In this contract role, you will be instrumental in creating a welcoming, efficient, and well-run environment for both employees and visitors. The Workplace Coordinator serves as a frontline workplace ambassador, overseeing facilities processes, coordinating service delivery, and responding to day-to-day workplace needs. This role plays a key part in maintaining high standards of workplace experience and ensuring seamless office operations.</p><p><br></p><p>Key Responsibilities:</p><p>Manages daily facilities operations and workplace services.</p><p>Ensures an exceptional workplace experience for employees and visitors.</p><p>Coordinates service delivery responds to workplace needs and supports office operations.</p><p>Serves as a frontline workplace ambassador and key point of contact for workplace-related requests.</p><p>Coordinate daily workplace operations cleaning maintenance service delivery.</p><p>Process and manage workplace service requests.</p><p>Serve as primary point of contact for employee inquiries regarding facilities services.</p><p>Coordinate space changes moves adds changes to workstations.</p><p>Manage inventory and ordering of office supplies furniture and workplace essentials.</p><p>Coordinate with vendors and service providers.</p><p>Conduct regular facility inspections and quality assurance checks.</p><p>Coordinate meeting room setups and special arrangements for events.</p><p>Support visitor management and reception services.</p><p>Assist with workplace projects and improvement initiatives.</p><p>Maintain accurate records of workplace assets and inventory.</p><p>Support emergency response procedures and business continuity activities.</p><p>Coordinate catering and food service operations for meetings and events.</p><p>Assist with onboarding new employees regarding workplace services.</p><p>Monitor and report on workplace service metrics and performance indicators.</p><p>Support sustainability initiative and workplace wellness programs.</p><p>Identify opportunities for workplace experience improvements.</p>
<p><strong>Robert Half is seeking a Senior QA / SDET (Automation-Focused) to support an insurance organization.</strong></p><p> This role involves supporting and stabilizing an enterprise portal platform following recent team restructuring, while helping expand automated testing capabilities across UI and backend services. The position is <strong>remote</strong> and is a <strong>long-term contract opportunity</strong> with potential to extend. Apply today!</p><p><br></p><p><strong>Job Details:</strong></p><p><strong>Schedule:</strong> Standard business hours</p><p> <strong>Duration:</strong> Long-term contract</p><p> <strong>Location:</strong> Remote</p><p><br></p><p><strong>Job Responsibilities:</strong></p><ul><li>Serve as a senior-level QA resource providing primary QA support for an enterprise portal platform</li><li>Execute and maintain UI automation using <strong>Cypress</strong></li><li>Perform API testing across multiple backend services using <strong>Postman</strong> and code-based automation frameworks</li><li>Contribute to and expand <strong>automated API testing</strong> using <strong>Cucumber / BDD-style frameworks</strong></li><li>Perform manual release testing and QA triage as needed (~40% of role)</li><li>Act as primary QA support for incidents originating from call center escalations</li><li>Investigate issues, validate defects, and partner with developers to resolve code-level problems</li><li>Write and maintain clear, comprehensive test cases and test documentation</li><li>Run <strong>SQL Server queries</strong> to validate test data and test scenarios</li><li>Work within existing <strong>Azure DevOps (ADO) pipelines</strong> to execute automated tests (QA does not build or modify pipelines)</li></ul><p><br></p>
<p><br></p><p><br></p><p>Responsibilities:</p><p>• Greet and check in visitors, ensuring they are registered and follow established site protocols.</p><p>• Issue visitor badges using the designated system to maintain organized and secure access.</p><p>• Provide information and assistance to guests, answering questions or directing them as needed.</p><p>• Perform administrative tasks such as data entry, record keeping, and maintaining visitor activity logs.</p><p>• Answer incoming calls in a courteous and detail-oriented manner, directing them to the appropriate personnel.</p><p>• Maintain a detail-oriented demeanor while representing the company at the front desk.</p><p>• Coordinate meeting room setups and assist with scheduling as required.</p><p>• Ensure compliance with security protocols and procedures for all visitors.</p><p>• Collaborate with team members to ensure smooth front desk operations.</p><p>• Support additional office tasks as needed to contribute to overall efficiency.</p>
We are looking for a skilled Document Administration Coordinator to join our team on a contract basis in Mountlake Terrace, Washington. This hybrid role requires occasional onsite presence and offers an opportunity to manage corporate documents, oversee procurement functions, and maintain data accuracy. The ideal candidate will bring expertise in document management, strong organizational skills, and the ability to work independently while meeting deadlines.<br><br>Responsibilities:<br>• Maintain and update the corporate document library, including archiving older versions of active and inactive documents.<br>• Manage linked content across internal and external websites to ensure accuracy and accessibility.<br>• Collect, input, and maintain document information in designated databases.<br>• Execute data maintenance tasks to ensure integrity and reliability of information.<br>• Coordinate document approvals and version control processes in line with company standards.<br>• Oversee procurement activities related to print and mail functions, ensuring timely execution.<br>• Collaborate with team members to complete document-related projects efficiently.<br>• Ensure compliance with quality assurance standards in document management workflows.<br>• Organize and prioritize tasks to meet deadlines without compromising accuracy.<br>• Utilize Microsoft Office tools and database systems for efficient project coordination and data entry.
<p>We are looking for a detail-oriented Medical Accounts Receivable Specialist for a client in Bellevue, Washington. This contract-to-permanent position involves managing the full insurance revenue lifecycle, ensuring accurate claim submissions, resolving denials, and maintaining compliance with payor contracts and regulations. The role also includes provider credentialing and re-credentialing responsibilities, as well as collaborating across departments to enhance operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Oversee insurance accounts receivable processes from initial charge posting to final resolution.</p><p>• Investigate and resolve unpaid, underpaid, or denied claims promptly and accurately.</p><p>• Ensure claims meet payor guidelines and adhere to clean-claim standards to prevent revenue loss.</p><p>• Post payments and adjustments with precision and reconcile explanation of benefits to maintain accuracy.</p><p>• Monitor credentialing timelines for providers, ensuring timely enrollment and re-credentialing with contracted payors.</p><p>• Identify and address root causes of claim denials, implementing corrective measures to mitigate recurring issues.</p><p>• Maintain compliance with state regulations, payor contracts, and internal revenue integrity standards.</p><p>• Track and report key revenue cycle metrics, such as denial rates, days in accounts receivable, and net collection ratios.</p><p>• Collaborate with operations leadership and care center teams to resolve reimbursement issues and streamline processes.</p><p>• Serve as the primary liaison for credentialing matters, audits, and compliance reviews related to provider enrollment.</p>
