<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>We are seeking a <strong>Junior Desktop Support Technician</strong> to provide daily onsite support for an active device refresh project across two terminal locations in the Los Angeles area. This individual will be responsible for supporting desktop and laptop deployment activities, printer setup and troubleshooting, Windows imaging, and basic network connectivity. The position requires a junior-level technician who is dependable, service-oriented, and able to follow direction closely while supporting end users in a hands-on environment. </p><p><br></p><p><strong>Environment:</strong></p><ul><li>2-3 years of desktop support, help desk, or related technical support experience</li><li>Experience supporting desktops, laptops, printers, and peripherals</li><li>Working knowledge of Windows 10 and Windows 11</li><li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP</li><li>Ability to image and deploy machines</li><li>Strong communication skills and professionalism with end users</li><li>Ability to follow direction and work within defined processes</li><li>Strong customer service skills</li></ul>

<p><strong>Day to Day:</strong></p><ul><li>Provide onsite desktop support at both terminal locations as part of the refresh project.</li><li>Replace and deploy desktop and laptop devices for end users.</li><li>Image machines using the client’s internal Windows environment and deployment process.</li><li>Assist users with login access, file access, and transition from old devices to new machines.</li><li>Install, configure, and troubleshoot printers and multifunction devices.</li><li>Support basic network connectivity and device connection issues.</li><li>Troubleshoot Windows-related issues and general desktop support requests.</li><li>Deliver high-touch customer support to users onsite throughout the day.</li><li>Follow documented processes and directions from the IT team</li></ul><p><br></p><p>*Email valerie.montoya@rht(.com) for consideration* </p>

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