<p><strong>Natalie Lue with Robert Half is recruiting for a Billing Manager . This is a full-time permanent role based in San Francisco.</strong></p><p><br></p><p>We are seeking an experienced and detail-oriented Billing Manager to oversee the day-to-day student billing and account management operations in a higher education environment. This role is responsible for ensuring tuition, fees, and other charges are accurately and promptly billed, maintaining student financial account records, and providing exceptional customer service to students and their families. The focus of this position is primarily transactional, centered on billing cycles, account updates, and compliance, with some involvement in system administration or policy development</p><p><br></p><p>This role offers a great opportunity for professionals with strong accounts receivable experience, and a dedication to accuracy and customer service. Join a close-knit team and help make a positive impact in higher education operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Generate and distribute tuition and fee bills each term.</li><li>Post charges, adjustments, payments, and credits to student accounts.</li><li>Administer student payment plans and monitor compliance.</li><li>Process refunds in accordance with Title IV and institutional requirements.</li><li>Respond to inquiries from students and families regarding billing, balances, and payment options.</li><li>Provide reminders for upcoming due dates and assist with past-due account follow-up.</li><li>Collaborate with Financial Aid and Registrar teams to ensure account accuracy.</li><li>Assist with reconciliations between student accounts, the general ledger, and the financial aid office.</li><li>Maintain current knowledge of billing policies and procedures specific to higher education.</li><li>Prepare routine reports, including aging, balances, and payment plan statuses.</li><li>Perform other duties as assigned.</li></ul><p><br></p><p><strong>*Contact <u>Natalie Lue via LinkedIn or email</u> for additional info and immediate consideration. </strong></p>
<p>We are looking for a dedicated Loan Administrator/Banker to join our team in San Jose, California. </p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist in the preparation, processing, and closing of consumer, mortgage, and small business loans.</li><li>Review loan documentation for accuracy and compliance with regulatory requirements and internal policies.</li><li>Monitor loan files to ensure timely follow-ups, renewals, and disbursements.</li><li>Maintain and update loan records in the core banking system.</li><li>Coordinate with underwriters, loan officers, and legal teams during the approval and funding processes.</li><li>Handle post-closing tasks, including file audits, document imaging, and collateral tracking.</li><li>Respond to internal and external inquiries regarding loan status and documentation.</li><li>Serve as the first point of contact for clients regarding banking products and services.</li><li>Open new accounts, including checking, savings, CDs, IRAs, and more.</li><li>Conduct needs-based assessments to offer tailored financial solutions.</li><li>Promote and cross-sell bank products, including loans, credit cards, and investment services.</li><li>Educate customers on digital banking tools and self-service options.</li><li>Ensure compliance with KYC/AML and all applicable banking regulations.</li><li>Handle customer transactions with accuracy, confidentiality, and professionalism.</li></ul><p><br></p>
<p>We are looking for an experienced Fraud Analyst to join our team on a contract basis in San Francisco, California. This role involves leveraging your expertise in anti-money laundering (AML) and Know Your Customer (KYC), fraud investigation, and transaction monitoring to safeguard our organization against financial crimes. You will play a key role in identifying and mitigating risks, ensuring compliance with regulatory standards, and enhancing fraud prevention systems.</p><p><br></p><p>Responsibilities:</p><p>• Monitor platform sign-ups to detect potential fraudulent activities, including first- and third-party applications.</p><p>• Utilize transaction monitoring tools and rules engines to identify suspicious payment or credit card transactions.</p><p>• Conduct in-depth investigations into flagged activities, documenting findings and recommending appropriate actions.</p><p>• Implement and oversee AML programs, ensuring adherence to regulatory requirements and best practices.</p><p>• Collaborate with team members to refine and optimize fraud detection and prevention systems.</p><p>• Stay informed about emerging fraud trends to proactively address potential threats.</p><p>• Maintain detailed records of investigations and ensure the confidentiality of sensitive information.</p><p>• Provide actionable insights to improve fraud mitigation strategies and compliance efforts.</p><p>• Ensure all processes align with legal and regulatory standards in the financial sector.</p>
<p>We are looking for an experienced Billing Supervisor/Manager to oversee the daily operations of student billing and account management at our institution in San Francisco, California. This role is pivotal in ensuring the accurate and timely processing of tuition, fees, and other charges, while maintaining detailed financial records and delivering excellent customer service to students and their families. The ideal candidate will also contribute to compliance with institutional policies and collaborate with various departments to guarantee the accuracy of financial accounts.</p><p><br></p><p>Responsibilities:</p><p>• Generate and distribute tuition and fee statements each term.</p><p> • Record charges, adjustments, payments, and credits to student accounts.</p><p> • Administer and monitor student payment plans for compliance.</p><p> • Process refunds in accordance with Title IV and institutional regulations.</p><p> • Respond to billing and payment inquiries from students and families.</p><p> • Send payment reminders and assist with follow-up on past-due accounts.</p><p> • Collaborate with Financial Aid and Registrar offices to ensure account accuracy.</p><p> • Assist with reconciling student accounts to the general ledger and financial aid records.</p><p> • Maintain current knowledge of student billing policies and procedures.</p><p> • Prepare regular reports on account balances, aging, and payment plans.</p><p> • Perform other related duties as assigned.</p>
<p>We are seeking a detail-oriented and proactive Data Analyst/Fraud Specialist. You will partner with the Fraud team and help protect both our business and our customers. You will blend deep analytical skills with strategic thinking to monitor, investigate, and mitigate fraud risks and keep false positives to a minimum. </p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Monitor and analyze fraud KPIs. Define, track, and report on fraud metrics—including block vs. false positive rates, incoming fraud pressure, recall, fraud‑to‑sales ratio, and good user approval rate. Use these indicators to identify trends and gaps, fine‑tune rules, and measure false‑positive impacts.</li><li>Validate false positives. Perform manual reviews for flagged trials and purchases, verifying legitimate customers are not incorrectly declined. Work with internal stakeholders to reinstate valid users and gather feedback on user experience.</li><li>Design and refine controls. Test and adjust fraud detection rules, scoring models and machine‑learning algorithms to mitigate risk without overblocking. Ensure models maintain high precision and recall while keeping false positives low.</li><li>Lead incident response<strong>.</strong> Coordinate investigations of fraud alerts and chargebacks, ensuring timely resolution and communication with affected stakeholders. Document root causes and adjust processes to prevent future incidents.</li><li>Cross‑functional collaboration<strong>.</strong> Partner closely with Product, Marketing, Engineering, Data Science, Legal, Finance and Customer Support teams to integrate fraud controls into product flows, billing systems and compliance processes.</li><li>Act as the primary point of contact and subject matter expert for all fraud-related matters within the organization.</li></ul><p><br></p>
We are looking for an experienced Project Manager to join our team in San Francisco, California. In this role, you will oversee critical data-focused initiatives, ensuring seamless collaboration between teams and stakeholders. This is a long-term contract position that requires strong organizational skills, technical knowledge, and the ability to manage multiple high-priority projects effectively.<br><br>Responsibilities:<br>• Oversee and manage the transition of data systems, including the migration from Snowflake to Databricks, ensuring all tasks are completed on time and efficiently.<br>• Facilitate global data management initiatives to optimize lead generation for sales teams and improve data quality.<br>• Lead data governance projects to enhance compliance and ensure consistent data standards across the organization.<br>• Collaborate with cross-functional teams, including finance, marketing, and customer experience, to support data-driven strategies and initiatives.<br>• Utilize tools such as Asana, Tableau, and dashboards to track project progress and provide updates to stakeholders, including C-level executives.<br>• Develop and maintain strong relationships with technical leads, ensuring alignment on project goals and deliverables.<br>• Support data integration efforts involving systems like Zuora, NetSuite, and Salesforce to streamline operations.<br>• Assist in optimizing project intake and lifecycle processes, recommending best practices to enhance efficiency.<br>• Prepare and deliver detailed status reports, highlighting risks and progress to senior leadership.<br>• Work closely with data analysts and technical teams to refine data structures and improve operational workflows.
