We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position focuses on resolving day-to-day hardware, software, and account-related issues while helping maintain a stable Windows-based environment. The ideal candidate is customer-focused, organized, and comfortable handling service desk requests with professionalism and urgency.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and peripheral issues, ensuring timely resolution for end users.<br>• Diagnose and address problems related to Microsoft Windows environments, including Windows 10 systems and common application errors.<br>• Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory.<br>• Respond to and document incoming service desk tickets, prioritizing requests based on business impact and support urgency.<br>• Set up, configure, and maintain end-user devices to support daily operations across the organization.<br>• Escalate complex incidents when needed and coordinate with other technical teams to restore service efficiently.<br>• Track recurring issues, communicate status updates clearly, and contribute to improved support processes through accurate documentation.

• Experience providing help desk or desktop support in a business or enterprise environment.<br>• Working knowledge of Active Directory for user account administration and access support.<br>• Hands-on experience supporting Microsoft Windows, including Windows 10 operating systems.<br>• Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.<br>• Familiarity with managing and updating service desk tickets in a structured support workflow.<br>• Strong communication skills with the ability to assist users clearly and professionally.<br>• Ability to organize multiple support requests and manage priorities effectively in a fast-paced setting.

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