<p><strong>Overview</strong></p><p>Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a <strong>Dell Certified Technician (hardware repair/field service)</strong> credential. This role focuses on troubleshooting, repairing, and deploying Dell systems while providing high-quality support in an enterprise environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver onsite and remote support for desktops, laptops, and peripherals</li><li>Diagnose and resolve hardware, OS, and application issues in Windows environments</li><li>Perform <strong>Dell-certified hardware diagnostics, break/fix repairs, and parts replacement</strong></li><li>Image, configure, and deploy new systems and upgrades</li><li>Manage users and access in Active Directory and support Microsoft 365</li><li>Track and resolve tickets within ServiceNow or similar systems</li><li>Escalate complex issues and collaborate with infrastructure teams</li><li>Maintain asset inventory and ensure compliance with IT standards</li></ul>

<p><strong>Required Qualifications</strong></p><ul><li><strong>Dell Certified Technician (hardware repair/field service) certification</strong></li><li>Experience in desktop support or help desk within a corporate environment</li><li>Strong troubleshooting skills across hardware and Windows 10/11</li><li>Familiarity with Active Directory, Microsoft 365, and basic networking</li><li>Experience with ticketing systems and structured support processes</li><li>Strong communication and customer-facing skills</li><li>Ability to prioritize multiple support requests and work effectively in a fast-paced setting.</li></ul><p>•<strong>Preferred</strong></p><ul><li>Experience with SCCM, Intune, or endpoint management tools</li><li>CompTIA A+ or similar certification</li><li>Background supporting regulated or enterprise environments</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>