We are looking for a Customer Service Representative to support a manufacturing operation in Richmond, Virginia. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and handling a high volume of communication with professionalism. The person in this role will serve as a key point of contact for inbound and outbound interactions while ensuring accurate information and responsive service.<br><br>Responsibilities:<br>• Respond to incoming customer calls and messages promptly, providing clear and courteous assistance.<br>• Place outbound calls as needed to confirm details, follow up on requests, and support issue resolution.<br>• Enter customer orders into internal systems with close attention to accuracy and completeness.<br>• Address service questions, order updates, and general account concerns in a timely manner.<br>• Maintain detailed records of customer interactions, requests, and next steps for follow-through.<br>• Coordinate with internal teams to resolve order-related issues and deliver a positive customer experience.

• Previous experience in customer service, preferably in a call center or high-volume support environment.<br>• Ability to manage inbound and outbound calls professionally and efficiently.<br>• Experience with order entry and handling customer information accurately.<br>• Strong verbal communication skills and a customer-focused approach to problem-solving.<br>• Comfortable using computer systems and navigating multiple screens while assisting customers.<br>• Strong organizational skills with the ability to prioritize tasks and maintain attention to detail.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>