We are looking for a Customer Service Representative to support the membership team in Reston, Virginia. This is a Contract position suited for someone who communicates clearly, delivers attentive service, and stays organized while handling a steady flow of member inquiries. The ideal candidate is comfortable using Microsoft Office, can quickly learn new database and CRM tools, and works effectively with limited supervision in a part-time weekday schedule. Responsibilities: • Respond to incoming member calls and emails with professionalism, accuracy, and a service-focused approach. • Assist the membership department with day-to-day administrative support, including record updates and general coordination tasks. • Enter, review, and maintain member information in internal databases and CRM systems to ensure data accuracy. • Place outbound calls when needed to follow up on requests, confirm details, or provide membership-related assistance. • Use Microsoft Office applications to prepare correspondence, manage documents, and track routine activities. • Learn company-specific systems and apply them efficiently to process inquiries and support membership operations. • Resolve routine customer concerns independently while escalating more complex issues to the appropriate team member. • Manage multiple tasks during part-time weekday hours while maintaining responsiveness and attention to detail.

• At least 1 year of experience in customer service, call handling, or administrative support. • Strong verbal and written communication skills with the ability to provide helpful, detail-oriented service. • Experience answering inbound calls and making outbound calls in a business environment. • Proficiency with Microsoft Office applications, including Word, Excel, and Outlook. • Accurate data entry skills and comfort working with CRM or database platforms. • Strong technical aptitude and the ability to learn new systems quickly. • Ability to work independently, stay organized, and manage responsibilities with minimal oversight.

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Reston, VA
remote
Temporary / Contract
17.575 - 20.35 USD / Hourly
We are looking for a Customer Service Representative to support the membership team in Reston, Virginia. This is a Contract position suited for someone who communicates clearly, delivers attentive service, and stays organized while handling a steady flow of member inquiries. The ideal candidate is comfortable using Microsoft Office, can quickly learn new database and CRM tools, and works effectively with limited supervision in a part-time weekday schedule. Responsibilities: • Respond to incoming member calls and emails with professionalism, accuracy, and a service-focused approach. • Assist the membership department with day-to-day administrative support, including record updates and general coordination tasks. • Enter, review, and maintain member information in internal databases and CRM systems to ensure data accuracy. • Place outbound calls when needed to follow up on requests, confirm details, or provide membership-related assistance. • Use Microsoft Office applications to prepare correspondence, manage documents, and track routine activities. • Learn company-specific systems and apply them efficiently to process inquiries and support membership operations. • Resolve routine customer concerns independently while escalating more complex issues to the appropriate team member. • Manage multiple tasks during part-time weekday hours while maintaining responsiveness and attention to detail.
2026-10-16T00:00:00Z

Customer Service Representative Job in Reston, VA | Robert Half