<p>Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where you can make a meaningful impact every day? Our client a leader in the manufacturing industry, is seeking a Customer Service Specialist to join their team! Bring your excellent communication and problem-solving skills to this vital role, where you’ll be the primary point of contact for our customers, ensuring their satisfaction and strengthening lasting relationships.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer customer inquiries via phone, email, and other channels, providing prompt and accurate information about products, services, and order statuses.</li><li>Process customer orders, returns, and exchanges, ensuring timely and efficient resolution.</li><li>Collaborate with internal teams—such as production, shipping, and sales—to address customer needs and resolve any issues.</li><li>Maintain detailed and accurate customer records, including communication history and order details.</li><li>Proactively identify customer pain points and provide feedback to management to enhance processes and customer satisfaction.</li><li>Handle escalated customer concerns professionally, ensuring resolutions align with company policies.</li></ul>
