<p><strong>Overview</strong></p><p>Our client is seeking a hands-on Mobile Device Support Technician to support the final phase of a mobile device refresh initiative. This role focuses on resetting, redeploying, and supporting devices as they are transitioned into Intune. The environment is structured and process-driven, with support from an internal desktop team.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Reset, reboot, and configure iPhones, iPads, and Android devices</li><li>Support migration of devices into Microsoft Intune</li><li>Follow defined processes to complete remaining device deployments and refresh activities</li><li>Troubleshoot mobile device and basic connectivity issues</li><li>Provide support to end users during device setup and handoff</li><li>Track and document device status throughout the deployment process</li></ul><p><br></p>

<p><strong>Required Qualifications</strong></p><ul><li>Experience troubleshooting Apple (iOS) and Android devices</li><li>Strong customer service skills and ability to support end users in person</li><li>Reliable, detail-oriented, and able to follow structured processes</li><li>Ability and willingness to travel locally as needed</li><li>Demonstrated troubleshooting methodology, with the ability to work through issues step-by-step</li><li>Understanding of basic networking concepts (IP addressing, DHCP, etc.), including the ability to interpret IP values (e.g., 169.254.x.x and similar outputs) when diagnosing connectivity issues</li></ul><p><br></p><p><strong>Nice to Have</strong></p><ul><li>Experience with Intune or other mobile device management (MDM) tools</li><li>Previous experience supporting device rollouts, refresh projects, or deployments</li></ul><p><br></p><p><strong>What We’re Looking For</strong></p><ul><li>Hands-on, dependable, and process-driven</li><li>Comfortable in a high-volume, fast-paced environment</li><li>Strong communicator who can work closely with internal IT teams and end users</li><li>Someone who can think through problems logically, not just follow steps</li></ul><p><br></p>

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