<p>An established technical services company is looking for a Project Documentation &amp; Service Support Coordinator to keep customer requests, project records, and internal teams aligned. This position is a strong fit for someone who enjoys coordinating details, maintaining accurate documentation, and helping technical teams deliver a smooth customer experience.</p><p>Rather than a traditional customer service role, this position focuses on what happens after a request comes in: tracking progress, organizing documentation, coordinating schedules, and making sure customers and internal teams have the information they need.</p><p><strong>Responsibilities</strong></p><ul><li>Open and maintain project files, service records, and customer documentation.</li><li>Track project milestones, outstanding paperwork, deadlines, and action items.</li><li>Coordinate service appointments, technician schedules, and customer updates.</li><li>Prepare quotes, work orders, status reports, and supporting documentation.</li><li>Route incoming service requests to the appropriate technical or operations team.</li><li>Follow up on incomplete forms, approvals, and missing project information.</li><li>Maintain spreadsheets and update project management or customer relationship systems.</li><li>Assist with purchase order tracking and basic invoice documentation.</li><li>Communicate schedule changes and project updates to customers and internal stakeholders.</li><li>Identify missing information or process bottlenecks and help resolve them.</li></ul>

<ul><li>2+ years of experience in project coordination, service administration, order management, or operations support.</li><li>Strong Excel and general Microsoft Office skills.</li><li>Experience maintaining records and coordinating multiple deadlines.</li><li>Clear, professional communication and customer service skills.</li><li>Ability to learn technical terminology and internal systems.</li><li>Excellent follow-through and attention to detail.</li></ul><p><br></p>

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