<p>Seeking a <strong>Customer Service &amp; Operations Supervisor</strong> to support order processing, logistics coordination, inventory communication, and customer service functions within its laundry division. This role is ideal for someone with strong experience in<strong> order processing, supply chain coordination, logistics, SAP, and Excel</strong>, along with the ability to communicate effectively in both <strong>English and Spanish</strong>.</p><p>The right candidate will be highly organized, detail-oriented, and comfortable managing customer orders from entry through shipment while partnering with internal teams across purchasing, finance, and warehouse operations.</p><p><br></p><p>Key Responsibilities</p><ul><li>Receive, review, and verify customer order details, resolving discrepancies as needed</li><li>Process sales orders in <strong>SAP</strong>, ensuring accurate product configuration, pricing, delivery timelines, and order history</li><li>Send order acknowledgements to customers and provide timely updates on order status</li><li>Manage customer and sales orders from entry through shipment confirmation</li><li>Coordinate with factories and internal teams to align delivery schedules and meet deadlines</li><li>Communicate shipment delays and order issues to customers promptly</li><li>Partner with purchasing to track incoming containers and warehouse arrivals</li><li>Arrange logistics for outbound shipments in accordance with company guidelines</li><li>Create invoices and send documentation to customers</li><li>Work with finance to resolve credit and payment issues</li><li>Handle customer inquiries regarding inventory availability, delivery dates, and product questions via phone and email</li><li>Provide shipping and receiving instructions to warehouse teams</li><li>Maintain complete, accurate order files and supporting documentation</li><li>Assist in resolving claims related to delivered materials</li><li>Manage product returns in accordance with RMA procedures</li><li>Update managerial reports related to invoicing, booked orders, in-house orders, and operational metrics</li><li>Maintain customer and material information in SAP, including pricing and discounts</li><li>Partner with inventory management to maintain appropriate stock levels</li></ul><p><br></p>

<ul><li>5+ years of experience in <strong>customer service, operations, order processing, logistics coordination, inventory support, or supply chain-related roles</strong></li><li>Strong <strong>Excel</strong> skills</li><li>Experience with <strong>ERP/CRM systems</strong>, preferably <strong>SAP</strong></li><li>Proven ability to process, track, ship, and confirm customer orders</li><li>Strong organizational skills and high attention to detail</li><li>Excellent written and verbal communication skills</li><li>Ability to manage multiple priorities in a fast-paced, deadline-driven environment</li><li>Strong problem-solving skills and ability to escalate issues appropriately</li><li><strong>Spanish language skills required</strong></li></ul><p><br></p>

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