We are looking for an experienced Customer Service Manager to oversee and enhance customer interactions while supporting sales operations. This role requires a dynamic individual with strong communication skills and a proven ability to manage processes effectively. Based in Olive Branch, Mississippi, the position offers an opportunity to drive customer satisfaction and contribute to business growth. Responsibilities: • Supervise and lead customer service teams to ensure high-quality support and responsiveness. • Collaborate closely with sales teams to facilitate smooth inside and direct sales operations. • Handle inbound and outbound sales inquiries, providing timely and accurate information to customers. • Manage accounts receivable processes, ensuring timely payment collection and reconciliation. • Oversee payment processing activities to maintain accuracy and compliance. • Develop strategies to improve customer satisfaction and resolve issues efficiently. • Monitor and analyze customer service metrics to identify areas for improvement. • Train and mentor team members to enhance their skills and performance. • Coordinate with other departments to ensure seamless customer experiences. • Implement best practices for managing customer accounts and resolving disputes.

• Proven experience in customer service management or a related field. • Strong knowledge of inside and direct sales processes. • Familiarity with inbound and outbound sales strategies. • Expertise in accounts receivable and payment processing. • Excellent communication and leadership skills. • Ability to analyze metrics and implement improvement strategies. • Strong problem-solving skills and attention to detail. • Proficiency in relevant software and tools for customer service and sales management.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Olive Branch, MS
onsite
Permanent
54000.00 - 60000.00 USD / Yearly
We are looking for an experienced Customer Service Manager to oversee and enhance customer interactions while supporting sales operations. This role requires a dynamic individual with strong communication skills and a proven ability to manage processes effectively. Based in Olive Branch, Mississippi, the position offers an opportunity to drive customer satisfaction and contribute to business growth. Responsibilities: • Supervise and lead customer service teams to ensure high-quality support and responsiveness. • Collaborate closely with sales teams to facilitate smooth inside and direct sales operations. • Handle inbound and outbound sales inquiries, providing timely and accurate information to customers. • Manage accounts receivable processes, ensuring timely payment collection and reconciliation. • Oversee payment processing activities to maintain accuracy and compliance. • Develop strategies to improve customer satisfaction and resolve issues efficiently. • Monitor and analyze customer service metrics to identify areas for improvement. • Train and mentor team members to enhance their skills and performance. • Coordinate with other departments to ensure seamless customer experiences. • Implement best practices for managing customer accounts and resolving disputes.
2025-09-29T21:58:43Z