<p><strong><u>Customer Service & Operations Manager</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><br></p><p>Robert Half is partnering with a leading distributor to fill a critical <strong><u>Customer Service & Operations Manager</u></strong>. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul><p><br></p><p><strong>For immediate consideration</strong>, please apply today and/or email your resume to <u>Drew.Schroll@RobertHalf com.</u> All inquiries will remain confidential.</p>
<p><strong>Job Posting: Permanent Purchaser</strong></p><p>Robert Half is seeking a motivated and detail-driven Purchaser to join their client's team on a permanent basis. This is an excellent opportunity for a procurement professional who is eager to make a direct impact on business operations and growth.</p><p><br></p><p><strong>Please send resume and inquiries to: <em>[email protected]</em></strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Source and evaluate vendors, products, and services to achieve optimal quality, price, and reliability</li><li>Negotiate terms, pricing, and contracts with suppliers</li><li>Process purchase orders accurately and ensure timely delivery of goods and services</li><li>Monitor inventory levels and coordinate with internal departments to fulfill operational requirements</li><li>Resolve discrepancies and maintain positive relationships with suppliers</li><li>Prepare and maintain purchase records, reports, and documentation</li><li>Identify opportunities for cost savings and process improvement</li><li>Stay up to date with market trends and supplier developments</li></ul><p><strong>Qualifications:</strong></p><ul><li>Previous experience in purchasing, procurement, or supply chain management</li><li>Strong negotiation and analytical skills</li><li>Accuracy and attention to detail in all transactions</li><li>Familiarity with purchasing software and proficiency in Microsoft Office Suite</li><li>Excellent communication and interpersonal abilities</li><li>Ability to multitask and work in a fast-paced environment</li><li>Certificate or diploma in business, procurement, or a related field is preferred</li></ul><p><strong>Benefits</strong>:</p><ul><li>Competitive salary and comprehensive benefits package</li><li>Supportive work culture and opportunities for advancement</li><li>Professional development and training</li></ul>
<p>Our team is seeking a motivated and detail-oriented Buyer for a contract-to-permanent opportunity in Connecticut. This position is a great fit for those interested in launching or advancing their career in purchasing and supply chain. You will play a key role in supporting the procurement process by managing administrative tasks to ensure purchasing accuracy and efficiency.</p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and process purchase orders, ensuring complete and accurate documentation.</li><li>Monitor order progress, update records, and maintain organized databases, primarily using Excel.</li><li>Conduct basic data analysis to support procurement decisions and improve operational efficiency.</li><li>Reconcile invoices and purchase orders, proactively identifying and resolving discrepancies.</li><li>Manage vendor records and maintain effective communication with suppliers.</li><li>Provide administrative support to the purchasing department, handling routine and ad hoc tasks.</li><li>Ensure compliance with company purchasing policies and procedures.</li><li>Collaborate with team members to share information and support departmental objectives.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Previous experience in purchasing, procurement, or a related field preferred.</li><li>Strong attention to detail and organizational skills.</li><li>Proficiency in Excel and ability to learn new software/systems quickly.</li><li>Effective written and verbal communication skills.</li><li>Ability to multitask in a fast-paced environment.</li><li>Eagerness to learn and grow in purchasing and supply chain functions.</li></ul><p><strong>What We Offer:</strong></p><ul><li>Opportunity to gain valuable experience in procurement operations.</li><li>Collaborative and supportive work environment.</li><li>Potential for permanent employment and career development.</li></ul><p><br></p>
We are seeking a detail-oriented Purchasing Agent to join our team in Stratford, Connecticut. This Contract to permanent position requires a proactive individual who excels in vendor management, purchasing processes, and customer service. The ideal candidate will play a key role in ensuring timely procurement of parts, maintaining strong relationships with vendors, and delivering exceptional service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Prepare accurate quotes based on technician requests and ensure they are sent to clients within one business day.<br>• Evaluate vendor quotes to secure optimal pricing and quality for clients.<br>• Manage the procurement process by ordering necessary parts in advance to meet scheduled job timelines.<br>• Monitor and track purchase orders, ensuring parts arrive as planned and updating technicians accordingly.<br>• Collaborate with technicians to confirm part requirements and approve vendor-recommended replacements.<br>• Review technician follow-up recommendations and coordinate with internal teams to create new work orders.<br>• Support warehouse operations by verifying inventory for jobs scheduled at least one week ahead.<br>• Maintain market awareness by researching new suppliers and assessing competitor activities to enhance client satisfaction.<br>• Respond promptly to client inquiries and provide regular updates to the client relationship manager.<br>• Address service-related issues by involving technical advisors and resolving client concerns in a detail-oriented manner.
