<p>We are seeking a skilled and motivated Tech Support <strong>Tier 2 Analyst</strong> to join our technical operations team. This role is ideal for someone with strong hands-on experience across server administration, cloud migrations, Microsoft technologies, and networking. You will serve as a key escalation point for complex issues, provide advanced troubleshooting, support critical infrastructure, and assist with lift‑and‑shift migrations from on‑premises environments to the cloud.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Technical Support & Troubleshooting</strong></p><ul><li>Provide Tier 2 support for escalated technical incidents and service requests.</li><li>Diagnose and resolve issues related to <strong>Windows Server</strong>, <strong>O365</strong>, networking, and general system performance.</li><li>Support end users and internal teams with advanced problem-solving and root-cause analysis.</li></ul><p><strong>Server & Infrastructure Work</strong></p><ul><li>Install, configure, maintain, and troubleshoot <strong>Windows Server</strong> environments.</li><li>Perform patching, permissions management, role configuration, and server hardening.</li><li>Assist in server upgrades, migrations, and new deployments.</li></ul><p><strong>Cloud & Migration Projects</strong></p><ul><li>Participate in <strong>lift-and-shift</strong> migrations from <strong>on-premises</strong> systems to <strong>cloud environments</strong>.</li><li>Support migration planning, execution, validation, and documentation.</li><li>Assist with identity management, Azure AD integration, and cloud resource configuration.</li></ul><p><strong>Microsoft Back-End Support</strong></p><ul><li>Provide back-end support for Microsoft technologies including:</li><li><strong>Office 365 administration</strong></li><li><strong>Exchange Online</strong></li><li><strong>SharePoint Online</strong></li><li><strong>Azure AD</strong></li><li>Manage licensing, user provisioning, policy enforcement, and security configurations.</li></ul><p><strong>Networking Support</strong></p><ul><li>Troubleshoot LAN/WAN connectivity issues.</li><li>Perform basic to intermediate network configuration and diagnostics.</li><li>Support network changes, documentation, and performance monitoring.</li></ul><p><strong>Unify (Ubiquiti) Systems – Major Plus</strong></p><p>Experience with Unify/Ubiquiti hardware is a significant advantage, including:</p><ul><li>MVR systems</li><li>NAS devices</li><li>Gateways</li><li>Access Points</li><li>Controller configuration, firmware updates, and network optimization</li></ul><p><br></p><p><br></p>