<p><strong>AI Operations Analyst / Systems Administrator</strong></p><p><strong>Overview</strong></p><p>Our client is an MSP/MSSP that recently launched an AI consulting practice. We are looking for a hands‑on technologist who will primarily support day‑to‑day managed services operations while also working closely with the Chief AI Director to support AI initiatives as the practice continues to evolve.</p><p>This role is well suited for a systems administrator or senior support professional who enjoys operational work, is comfortable supporting multiple clients, and actively uses AI tools to analyze, document, and improve technical workflows.</p><p><strong>Key Responsibilities</strong></p><p><strong>Operations &amp; Client Support</strong></p><ul><li>Provide Tier 2–3 support for managed services clients, including remote support and project-based work</li><li>Own helpdesk tickets from escalation through resolution</li><li>Support onboarding, migrations, and infrastructure projects for new and existing clients</li><li>Administer and support environments that may include:</li><li>Windows, Active Directory, Microsoft 365, Azure</li><li>Endpoint management, identity, and security tooling common in MSP/MSSP environments</li><li>Create and maintain clear technical documentation and operational processes</li></ul><p><strong>AI &amp; Data Support</strong></p><ul><li>Work under the guidance of the Chief AI Director to support AI consulting initiatives</li><li>Assist with:</li><li>Data collection, preparation, and organization for AI use cases</li><li>Development and maintenance of documentation, prompts, and internal workflows</li><li>Testing and validation of AI tools and solutions</li><li>Apply AI tools to improve operational efficiency, documentation quality, and analysis</li><li>Help translate business and technical requirements into structured inputs for AI solutions</li></ul><p><br></p>

<p><strong>Required Qualifications</strong></p><ul><li>Experience as a systems administrator, senior helpdesk engineer, or IT generalist</li><li>Strong understanding of IT operations within an MSP or multi‑client environment</li><li>Comfortable balancing ticket-based support with longer-term project work</li><li>Hands‑on experience using AI tools (such as ChatGPT, Copilot, or automation tools) in daily work</li><li>Strong analytical and problem‑solving mindset</li><li>Clear written communication skills with attention to documentation</li><li>Ability to work independently while collaborating closely with senior leadership</li></ul><p><strong>Nice to Have</strong></p><ul><li>Experience in an MSSP or security-focused environment</li><li>Scripting or automation experience (PowerShell, Python, etc.)</li><li>Exposure to data analysis, reporting, or workflow automation</li><li>Interest in growing into an AI‑focused or analytics‑driven role over time</li></ul><p><strong>Why This Opportunity</strong></p><ul><li>Blended role combining hands‑on IT operations with emerging AI initiatives</li><li>Direct mentorship and exposure to an AI consulting practice led by a Chief AI Director</li><li>Opportunity to influence how AI is integrated into internal operations and client services</li><li>Clear path for growth as the AI practice expands</li></ul><p><br></p><p><br></p>

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