<p>Data Operations Supervisor</p><p>We are seeking an experienced Data Operations Supervisor to lead a team while overseeing membership data operations, dues processing, quality assurance, and reporting. This role combines team leadership, data management, customer service, and process improvement in a fast-paced membership environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Supervise, coach, and support a team of 5 Analysts.</li><li>Monitor membership data entry, dues processing, and reconciliation activities for accuracy</li><li>Conduct audits and quality assurance reviews of membership and payment records</li><li>Serve as a resource for policy interpretation, eligibility requirements, and membership-related questions</li><li>Handle escalated member concerns and provide resolution support</li><li>Partner with internal teams and external vendors on database, system, and reporting issues</li><li>Support nonprofit database and other database-related processes, troubleshooting, and data exports</li><li>Assist with process improvements and system transition initiatives</li><li>Manage employee performance, provide coaching, and support disciplinary conversations as needed</li></ul>

<p><strong>Qualifications</strong></p><ul><li>Previous supervisory experience required</li><li>Advanced Excel skills and strong reporting experience</li><li>Experience with audits, reconciliations, and quality control processes</li><li>Strong attention to detail and analytical skills</li><li>Ability to manage escalated customer/member issues professionally</li><li>Experience working with databases; nonprofit experience preferred</li><li>Strong communication, leadership, and problem-solving skills</li><li>Experience in a union or membership-based environment preferred</li></ul><p><strong>Ideal Candidate</strong> A confident, hands-on leader who can balance team support, accountability, customer service, and data accuracy while thriving in a transitional and fast-paced environment.</p><p><br></p>

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