<p><strong>We’re seeking a compassionate and dedicated Helpline Counselor to join our team in Miami. In this role, you’ll provide critical support to individuals navigating difficult moments in their lives. If you’re passionate about helping others and have strong communication skills, especially in Spanish, we’d love to hear from you.</strong></p><p><br></p><p><strong>For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. Following training, the role will transition to an overnight shift.</strong></p><p><strong></strong></p><p>Key Responsibilities:</p><ul><li>Answer incoming calls with empathy, providing emotional support and resources to callers in need</li><li>Communicate fluently in Spanish to ensure effective, compassionate assistance</li><li>Document call details accurately in the system</li><li>Apply crisis intervention techniques in high-stress situations</li><li>Stay calm and detail-oriented while handling sensitive conversations</li><li>Participate in specialized training on suicide prevention and crisis management</li><li>Collaborate with team members to continuously improve service quality</li><li>Maintain confidentiality and adhere to organizational policies</li><li>Provide translation services for Spanish-speaking callers when necessary</li><li>Contribute to a positive, supportive team environment</li></ul><p><br></p>
<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
