We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in North Canton, Ohio. This Long-term Contract position is ideal for someone who enjoys solving a wide range of desktop, access, and connectivity issues while delivering a high level of customer service in an onsite environment. The role will support day-to-day IT operations, maintain reliable user access to essential systems, and help keep workplace technology running efficiently across hardware, software, and networked resources.<br><br>Responsibilities:<br>• Resolve first- and second-level support issues involving Windows systems, desktop and laptop hardware, peripherals, and general workstation functionality for onsite users.<br>• Administer user onboarding, offboarding, and access updates across Microsoft 365, Entra ID, and business applications to ensure appropriate permissions are maintained.<br>• Investigate and address local network and infrastructure problems by assisting with the support of switches, wireless access points, and related site equipment.<br>• Provide operational support for collaboration and communication platforms, including user setup, license administration, call flow adjustments, and basic telephony settings.<br>• Apply established security practices by supporting endpoint protection, patching efforts, secure printing solutions, and policy-aligned device configurations.<br>• Maintain accurate records for IT assets, software licenses, and recurring technical issues while contributing clear documentation to internal knowledge resources.<br>• Support conference room technology and workplace AV equipment to help ensure meetings and shared spaces function without interruption.<br>• Manage service requests and incident tickets in a timely manner, communicating clearly with employees and following through to resolution.

• 2 to 4 years of experience providing desktop support, help desk assistance, or IT systems support within a detail-oriented business setting.<br>• Strong troubleshooting ability with Windows 10 and Windows 11, along with experience supporting desktop and laptop hardware, peripherals, and end-user computing devices.<br>• Working knowledge of Active Directory or Entra ID, Microsoft 365 administration, and core user account management processes.<br>• Familiarity with Tier 1 and Tier 2 support workflows, service desk ticket handling, and customer-focused issue resolution.<br>• Understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VLAN concepts, with the ability to troubleshoot wired and wireless connectivity issues.<br>• Experience supporting collaboration tools, SharePoint, and cloud-based communication platforms in an enterprise environment.<br>• Exposure to macOS systems, conference room AV support, or PowerShell scripting is helpful.<br>• CompTIA A+, Network+, Security+, or a related degree in Information Technology, Computer Science, or equivalent practical experience is preferred.

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