We are looking for an Access Ops Associate to support patient registration and appointment access services for a healthcare organization in Newark, California. This Long-term Contract position plays an important role in helping patients, providers, and community partners navigate scheduling, registration, and related administrative processes with accuracy and professionalism. The ideal candidate brings strong customer service skills, sound judgment, and the ability to manage high-volume communications while maintaining compliance and a patient-centered approach. Responsibilities: • Guide patients through registration activities, appointment scheduling, rescheduling, and cancellations across multiple clinics and service lines. • Respond to inbound and outbound calls, record relevant details accurately, and direct requests to the appropriate teams for timely follow-up. • Maintain current and accurate patient records by reviewing demographic, coverage, and other required information within medical record systems. • Recognize urgent patient concerns or workflow issues and elevate them promptly to the appropriate department or leadership contacts. • Verify insurance-related requirements, support authorization steps when needed, and keep patients informed about the status of their access needs. • Coordinate outpatient visits and related services to help create a seamless experience across departments and specialty areas. • Support referring and community physicians by facilitating connection points for consultation requests and access to the appropriate providers. • Provide care coordination support when applicable to help ensure patient needs are addressed efficiently and in alignment with established protocols. • Follow hospital standards, regulatory expectations, and patient safety practices while contributing to a respectful, secure, and service-focused environment.

• Experience in patient registration, appointment scheduling, call center support, or a related healthcare access function. • Strong verbal and written communication skills with the ability to interact professionally with patients, physicians, and internal teams. • Demonstrated accuracy in documentation, data entry, and maintenance of confidential patient information. • Working knowledge of medical records processes, insurance coverage verification, referrals, and authorization workflows. • Proficiency with common office software, including Microsoft Word and Microsoft Excel. • Ability to manage multiple priorities, resolve issues efficiently, and remain organized in a fast-paced operational setting. • Commitment to compliance, quality standards, patient privacy, and customer service excellence. • Ability to work collaboratively in a team-based healthcare environment while exercising sound judgment and attention to detail.

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Newark, CA
onsite
Temporary / Contract
28 - 31 USD / Hourly
We are looking for an Access Ops Associate to support patient registration and appointment access services for a healthcare organization in Newark, California. This Long-term Contract position plays an important role in helping patients, providers, and community partners navigate scheduling, registration, and related administrative processes with accuracy and professionalism. The ideal candidate brings strong customer service skills, sound judgment, and the ability to manage high-volume communications while maintaining compliance and a patient-centered approach. Responsibilities: • Guide patients through registration activities, appointment scheduling, rescheduling, and cancellations across multiple clinics and service lines. • Respond to inbound and outbound calls, record relevant details accurately, and direct requests to the appropriate teams for timely follow-up. • Maintain current and accurate patient records by reviewing demographic, coverage, and other required information within medical record systems. • Recognize urgent patient concerns or workflow issues and elevate them promptly to the appropriate department or leadership contacts. • Verify insurance-related requirements, support authorization steps when needed, and keep patients informed about the status of their access needs. • Coordinate outpatient visits and related services to help create a seamless experience across departments and specialty areas. • Support referring and community physicians by facilitating connection points for consultation requests and access to the appropriate providers. • Provide care coordination support when applicable to help ensure patient needs are addressed efficiently and in alignment with established protocols. • Follow hospital standards, regulatory expectations, and patient safety practices while contributing to a respectful, secure, and service-focused environment.
2026-10-13T00:00:00Z

Access Ops Associate Job in Newark, CA | Robert Half