We are looking for an Access Ops Agent to support patient registration and appointment coordination for a healthcare team in Newark, California. This Long-term Contract position plays a key role in helping patients, providers, and clinic staff stay connected through accurate scheduling, clear communication, and timely follow-up. The ideal candidate brings strong customer service skills, comfort working with medical information, and the ability to manage a high volume of calls and documentation with accuracy and professionalism. Responsibilities: • Manage appointment scheduling for new and returning patients, including updates, changes, and maintenance of provider calendars. • Serve as a primary point of contact for patients by handling inbound calls, answering questions, and directing inquiries to the appropriate clinic or department. • Communicate clinic procedures and service information clearly so patients understand next steps and available resources. • Record detailed and accurate notes in the medical record and ensure messages are routed promptly to the correct care team members. • Recognize urgent concerns or service issues and escalate them quickly according to established protocols. • Partner with care teams, patients, and external facilities to gather documentation and information needed to support care delivery. • Verify, collect, and update insurance details and other registration information while maintaining compliance with organizational standards. • Follow departmental guidelines, quality expectations, and reference materials to provide accurate information and a high standard of customer support.

• High school diploma or equivalent. • Ability to type at least 40 words per minute with strong data entry accuracy. • Previous experience in customer service, patient access, call center support, or a related healthcare operations environment. • Working knowledge of medical terminology and the ability to apply it appropriately in patient interactions and documentation. • Strong verbal and written communication skills, including proper grammar and the ability to tailor communication to different audiences. • Ability to stay calm under pressure, manage competing priorities, and resolve inquiries with professionalism and sound judgment. • Proficiency with databases, scheduling systems, and electronic medical record platforms such as Epic or similar tools.

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Newark, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are looking for an Access Ops Agent to support patient registration and appointment coordination for a healthcare team in Newark, California. This Long-term Contract position plays a key role in helping patients, providers, and clinic staff stay connected through accurate scheduling, clear communication, and timely follow-up. The ideal candidate brings strong customer service skills, comfort working with medical information, and the ability to manage a high volume of calls and documentation with accuracy and professionalism. Responsibilities: • Manage appointment scheduling for new and returning patients, including updates, changes, and maintenance of provider calendars. • Serve as a primary point of contact for patients by handling inbound calls, answering questions, and directing inquiries to the appropriate clinic or department. • Communicate clinic procedures and service information clearly so patients understand next steps and available resources. • Record detailed and accurate notes in the medical record and ensure messages are routed promptly to the correct care team members. • Recognize urgent concerns or service issues and escalate them quickly according to established protocols. • Partner with care teams, patients, and external facilities to gather documentation and information needed to support care delivery. • Verify, collect, and update insurance details and other registration information while maintaining compliance with organizational standards. • Follow departmental guidelines, quality expectations, and reference materials to provide accurate information and a high standard of customer support.
2026-05-12T00:00:00Z

Access Ops Agent Job in Newark, CA | Robert Half