We are looking for a Customer Service Representative to support a high-volume service environment in East Haven, Connecticut within the energy and natural resources industry. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing service requests accurately, and delivering a detail-oriented experience over the phone. The person in this role will handle incoming inquiries, complete order-related tasks, and contribute to consistent, responsive customer support.<br><br>Responsibilities:<br>• Respond to a steady flow of inbound customer calls with empathy and accuracy.<br>• Assist customers with service questions, account-related concerns, and general support needs in a call center setting.<br>• Enter orders and update customer information carefully to maintain complete and accurate records.<br>• Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve open issues.<br>• Document customer interactions clearly in the appropriate systems to support service continuity.<br>• Resolve routine concerns efficiently and escalate more complex matters to the appropriate team when necessary.<br>• Maintain service quality standards by following call handling procedures and customer support guidelines.

• Prior experience in call center customer service or a similar customer-facing support role.<br>• Ability to manage inbound and outbound calls while maintaining a courteous and attentive manner.<br>• Experience with order entry and accurate data input in a fast-paced environment.<br>• Strong verbal communication skills with the ability to explain information clearly to customers.<br>• Proven ability to handle multiple tasks efficiently while staying organized and detail-oriented.<br>• Comfort working with customer service systems and documenting interactions accurately.<br>• Dependable attendance and the ability to succeed in a long-term contract assignment.

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