<p><strong>Position Overview:</strong></p><p>The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.</p>
<p>We are looking for a Systems Administrator to help drive technology modernization and operational excellence. We are seeking IT professionals with a strong background in systems administration or infrastructure operations, eager to support mission-critical initiatives and grow into senior infrastructure roles.</p><p><strong>Qualifications:</strong></p><ul><li>2–5 years of experience in systems administration or infrastructure operations; helpdesk/NOC backgrounds with relevant exposure also considered. (Based on general knowledge)</li><li>Proven expertise in Linux system administration. (Based on general knowledge)</li><li>Familiarity with enterprise infrastructure, including storage, virtualization, and networking. (Based on general knowledge)</li><li>Hands-on experience with monitoring systems such as Zabbix, Grafana, or Prometheus. (Based on general knowledge)</li><li>Basic scripting skills (e.g., Bash, Python) and a strong interest in further developing automation capabilities. (Based on general knowledge)</li><li>Excellent written communication for documentation and process development. (Based on general knowledge)</li><li>Ability to respond quickly and decisively during support rotation and system issues. (Based on general knowledge)</li><li>Comfortable leveraging AI tools for troubleshooting, documentation, and automation with a disciplined approach to validating outputs. (Based on general knowledge)</li><li>Growth mindset: eagerness to learn, develop, and advance into senior infrastructure roles over time. (Based on general knowledge)</li></ul><p><br></p>
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
<p>Our company is seeking a highly skilled and motivated Systems Engineer to join our technology team in New York City. This is an exciting opportunity for a proactive IT professional to play a critical role in maintaining and optimizing our IT infrastructure.</p><p><strong>Job Summary:</strong></p><p>As a Systems Engineer, you will be responsible for supporting, maintaining, and enhancing our IT systems to ensure seamless operation and exceptional reliability. Your knowledge and experience will help drive our technical initiatives and support our end-users efficiently.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage and maintain IT infrastructure including servers, storage systems, network devices, and all related components.</li><li>Monitor system performance, promptly troubleshoot issues, and ensure high system availability and reliability.</li><li>Configure and administer Azure cloud services (virtual machines, storage, networking, security).</li><li>Oversee Windows Server environments (2016/2019/2022): installation, configuration, and ongoing maintenance.</li><li>Manage Active Directory, including user accounts, group policies, security permissions, and domain services.</li><li>Perform virtualization tasks using VMware: provisioning servers, managing virtual machines, and resolving escalated issues.</li><li>Administer Barracuda Backups Appliance and support data backup and recovery processes.</li><li>Maintain SAN Nimble storage systems to ensure performance and continuity.</li><li>Collaborate with teams to implement and manage secure file transfer solutions (MFT, SFTP).</li><li>Conduct system upgrades, patching schedules, and security updates based on best practices.</li><li>Provide timely technical support to end-users, resolving issues related to hardware, software, and network connectivity.</li><li>Create and maintain robust documentation for system configurations, operational procedures, and troubleshooting processes.</li></ul><p><br></p>
We are seeking a talented and experienced Network Engineer with 5+ years of hands-on experience in managing and maintaining complex network infrastructure. As a Network Engineer, you will be responsible for designing, implementing, and supporting our network systems while ensuring high availability, performance, and security. The ideal candidate will have a strong background in Palo Alto, Cisco ASA Firepower, AnyConnect VPN, along with expertise in routers/switches, VoIP, IPD/IDS, and Solar Winds SEM. CCNA certification is required for this position.<br><br>Responsibilities:<br><br>Design, deploy, configure, and maintain network infrastructure components, including routers, switches, firewalls, and VPN concentrators.<br>Collaborate with cross-functional teams to develop network solutions that meet business requirements and ensure seamless connectivity.<br>Monitor network performance, troubleshoot issues, and implement necessary corrective actions to minimize downtime and optimize network performance.<br>Implement and manage Palo Alto and Cisco ASA Firepower security appliances to safeguard the network against potential threats and vulnerabilities.<br>Configure and maintain VoIP systems, ensuring voice quality and reliability across the organization.<br>Administer VPN services, including site-to-site and remote access VPN connections.<br>Deploy and manage IPD/IDS solutions to detect and mitigate network intrusions.<br>Monitor and analyze network traffic using Solar Winds SEM (Security Event Manager) to identify security incidents and implement appropriate countermeasures.<br>Collaborate with vendors and service providers to ensure timely resolution of network-related issues and maintain effective relationships.<br>Stay up to date with industry trends and emerging technologies to recommend network enhancements and implement best practices.<br><br><br>Requirements:<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br>3-5 years of experience as a Network Engineer in a detail oriented setting.<br>CCNA certification is required; additional certifications such as CCNP or Palo Alto PCNSE are highly desirable.<br>Strong knowledge and hands-on experience with Palo Alto and Cisco ASA Firepower.<br>Proficiency in designing, implementing, and troubleshooting VoIP solutions, preferably using Cisco Unified Communications Manager (CUCM).<br>Extensive experience with VPN technologies, including IPsec and SSL VPN.<br>Solid understanding of IPD/IDS concepts, tools, and methodologies.<br>Familiarity with Solar Winds SEM or similar Security Information and Event Management (SIEM) platforms.<br>In-depth knowledge of TCP/IP, routing protocols (BGP, OSPF), VLANs, and network segmentation.<br>Excellent problem-solving skills and the ability to work well under pressure.<br>Strong communication and collaboration skills, with the ability to effectively interact with both technical and non-technical stakeholders
<p><strong>Network Engineer</strong></p><p><strong>Location:</strong> Kings Point, NY (Hybrid)</p><p><strong>Employment Type:</strong> Full-Time</p><p><strong>Experience Level:</strong> Mid–Senior (5–7 years)</p><p><strong>Position Overview</strong></p><p>We are seeking a skilled <strong>Network Engineer</strong> to support operations at a federal academic institution located in <strong>Kings Point, New York</strong>. This role offers a challenging and rewarding environment where the selected candidate will play a key role in the design, implementation, maintenance, and optimization of enterprise network infrastructure.</p><p>The Network Engineer will be responsible for supporting secure and reliable network services, troubleshooting complex issues, and maintaining detailed technical documentation while operating within a government-regulated environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, implement, configure, and maintain LAN, WAN, DMZ, and wireless network infrastructures</li><li>Configure, test, and support network devices and related services</li><li>Identify, diagnose, troubleshoot, and resolve network performance and connectivity issues</li><li>Design, plan, deploy, and optimize wireless network solutions</li><li>Configure and manage firewalls, VPNs, and network access security tools</li><li>Support and administer Cisco switches and routers</li><li>Manage Aruba wireless and network access control architectures</li><li>Support Nutanix Prism and Acropolis hypervisor environments</li><li>Administer Microsoft Active Directory and Group Policy in a Windows Server and Windows 11 environment</li><li>Provide Level 2 and Level 3 support for server and network-related issues</li><li>Develop and maintain comprehensive technical documentation for network systems, applications, and appliances</li><li>Utilize PowerShell scripting to automate and improve system and network operations</li><li>Ensure compliance with government standards and frameworks, including NIST and FISMA</li><li>Collaborate across teams to improve system reliability, efficiency, and overall service quality</li></ul>
We are looking for an experienced Network Engineer to join our Information Technology team in New York, New York. This role focuses on supporting and enhancing our global network infrastructure, with an emphasis on Palo Alto firewall management. The position requires a hands-on, detail-oriented individual who thrives in a dynamic environment and can effectively contribute to both security and networking projects.<br><br>Responsibilities:<br>• Configure and maintain network connectivity across datacenters, offices, and trading partner infrastructure.<br>• Implement and manage network appliances, with a focus on Palo Alto firewalls.<br>• Monitor network performance and promptly address issues in a live trading environment.<br>• Create and maintain documentation for network topology, configurations, and change management processes.<br>• Collaborate with the security team to ensure network controls and safety measures are effectively implemented.<br>• Provide on-call and weekend support as part of a rotation schedule when necessary.<br>• Work across network and security teams to address overlapping needs and responsibilities.
<p>our team is seeking an experienced Network Engineer to join our growing IT group. In this role, you will support and enhance critical network infrastructure across multiple sites, with a primary focus on Cisco technologies and enterprise network operations. This hands-on position is ideal for technically driven professionals who value service excellence, quality documentation, and continuous learning. Key Responsibilities: Install, configure, and support network equipment and devices (routers, switches, firewalls) throughout their life cycle. Conduct site visits to branch and office locations for installations and troubleshooting as needed. Review, audit, and remediate network devices and configurations to ensure compliance with internal and industry security standards. Provide backup support and participate in vendor escalations for Cisco unified communications systems (training provided as needed). Maintain and update network systems, including regular software and firmware upgrades. Create and update technical documentation, diagrams, and departmental procedure run-books. Respond to and resolve support requests from internal teams. Analyze, diagnose, and document root causes of network problems; propose and implement corrective actions. Interface with third-party vendors for escalations and resolution of complex issues. Meet deadlines on daily tasks as well as short- and long-term technology projects. Mentor and share technical knowledge with other IT team members. Participate in after-hours on-call rotation for critical incidents and scheduled changes.</p>
We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.<br><br>Responsibilities:<br>• Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.<br>• Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.<br>• Support VMware vSphere and vCenter environments, including setup and maintenance.<br>• Design and implement Azure and hybrid cloud solutions to meet client needs.<br>• Utilize PowerShell to automate tasks and streamline IT operations.<br>• Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.<br>• Collaborate with Level 1 engineers to provide guidance and mentorship.<br>• Maintain detailed documentation of processes, solutions, and technical standards.<br>• Participate in root cause analysis and implement long-term fixes to recurring issues.
<p>Join our dynamic and growing Managed IT Services Provider as a Level 3 IT Helpdesk Engineer. We are looking for a highly skilled technical leader to serve as the final escalation point for complex technical issues across diverse client environments. This in-person position is ideal for senior engineers who thrive in high-accountability, hands-on MSP settings.</p><p>Key Responsibilities:</p><ul><li>Act as the top-level escalation for complex production issues.</li><li>Diagnose and resolve advanced problems in infrastructure, cloud, identity, and applications.</li><li>Lead root cause analysis and implement long-term remediation solutions.</li><li>Design, implement, and maintain enterprise-grade IT solutions.</li><li>Take ownership of complex technical projects for both clients and internal teams.</li><li>Ensure seamless transition of new services and solutions into support.</li><li>Mentor and support Level 1 and Level 2 engineers.</li><li>Maintain thorough documentation and uphold technical standards.</li></ul><p>Technical Focus Areas:</p><ul><li>Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).</li><li>Manage Windows Server and Windows OS environments.</li><li>Troubleshoot and manage VMware vSphere/vCenter systems.</li><li>Design and support Azure and hybrid cloud environments, including Azure Virtual Desktop (WVD), FSLogix, and multi-session Windows.</li><li>Implement and maintain SAML SSO, MFA, and cloud identity solutions.</li><li>Lead endpoint management with Microsoft Intune / Endpoint Manager and deploy Windows Autopilot.</li><li>Automate processes using PowerShell scripting.</li></ul><p><br></p>
<p>Responsibilities:</p><p>• Coordinate and manage identity and access management projects, ensuring deadlines are met and deliverables are completed successfully.</p><p>• Collaborate with global teams to design, build, and deploy services across the Americas zone.</p><p>• Oversee the overhaul of delegation models for Active Directory, including permissions and access enhancements.</p><p>• Configure access controls and ensure security improvements within directory services.</p><p>• Utilize technical knowledge of Active Directory and Azure Entra ID to support project execution and troubleshooting.</p><p>• Facilitate meetings with various IT stakeholders, driving discussions and documenting outcomes.</p><p>• Prepare technical documentation and reports using Microsoft Word, Excel, and PowerPoint.</p><p>• Leverage ServiceNow for ticketing and tracking project-related tasks.</p><p>• Conduct research on new technologies to support ongoing and future initiatives.</p><p>• Act as a liaison between technical teams and business units to ensure clear communication and alignment.</p>
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.<br><br>Responsibilities:<br>• Deliver prompt and efficient IT support to address technical issues and minimize disruption.<br>• Manage and respond to incoming support tickets through the Service Desk system.<br>• Prioritize and resolve tickets systematically, ensuring urgent matters are handled first.<br>• Adjust configurations, utilities, and software settings for both local and remote systems.<br>• Maintain clear and detailed documentation of IT processes and resolution methods.<br>• Collaborate on special projects to enhance IT services and infrastructure.
<p>We are seeking a Desktop Support Analyst for our pharmaceutical operations in New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.</p><p><br></p><p>Responsibilities</p><p>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.</p><p>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.</p><p>• Coordinating corrective and preventive actions to address safety concerns within the workplace.</p><p>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.</p><p>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.</p><p>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.</p><p>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.</p><p>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.</p><p>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.</p><p>• Supporting our broader sustainability strategy to ensure the site meets company objectives.</p>
<p>We are offering an exciting opportunity for a Help Desk Analyst in New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support</p><p>• Performing basic Active Directory tasks including password resets and permission updates</p><p>• Assisting with basic VM troubleshooting and resetting virtual machines</p><p>• Providing hands-on support to resolve technical problems efficiently</p><p>• Supporting and training users on IT-related issues and best practices</p><p>• Maintaining records of system configurations, troubleshooting steps, and IT procedures</p><p>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support</p><p>• Managing computer hardware and configuration management</p><p>• Deploying and maintaining Mac Computers and other devices.</p>
We are looking for a skilled IT Infrastructure Specialist to join our dynamic team in New York, New York. This role requires a proactive and analytical individual who excels at problem-solving and delivering effective technological solutions. The successful candidate will play a key role in maintaining and enhancing IT systems, while providing hands-on support and fostering collaboration across the organization.<br><br>Responsibilities:<br>• Oversee and maintain network infrastructure, including Wi-Fi systems, to ensure optimal performance and security.<br>• Support server operations, disaster recovery planning, and implement cybersecurity measures.<br>• Manage user access controls and enforce security policies to protect organizational systems.<br>• Research emerging technologies and recommend solutions to improve IT efficiency.<br>• Maintain detailed documentation of system configurations, processes, and troubleshooting procedures.<br>• Act as the primary contact for third-party IT consultants, ensuring effective communication and collaboration.<br>• Establish and manage relationships with IT vendors to ensure reliable service delivery.<br>• Provide comprehensive technical support and guidance to all staff members.<br>• Contribute to network-related projects, including upgrades, implementations, and system decommissioning.<br>• Ensure compliance with cybersecurity best practices, including endpoint protection and identity management.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.<br><br>Responsibilities:<br>• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.<br>• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.<br>• Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally.<br>• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.<br>• Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.<br>• Escalate unresolved technical problems to networking or system administration teams for further investigation.<br>• Collaborate with team members to implement solutions that enhance system performance and user experience.<br>• Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.<br>• Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this role, you will provide technical support to ensure seamless operation of computer systems and networks for employees and teams. Your expertise will help resolve technical issues, maintain hardware and software functionality, and optimize user experiences.<br><br>Responsibilities:<br>• Provide technical assistance for Windows and Mac OS platforms, ensuring smooth operation and troubleshooting system issues.<br>• Manage user accounts in Active Directory and Azure AD, overseeing access control and permissions.<br>• Resolve hardware and software problems, including desktop imaging and computer reboots.<br>• Troubleshoot network connectivity issues across LAN/WAN environments.<br>• Utilize ServiceNow or similar ticketing systems to track and resolve IT support requests.<br>• Assist with setup and management of conference rooms, including video and audio equipment.<br>• Support Office 365 applications, ensuring their functionality and integration.<br>• Collaborate with teams to diagnose and resolve issues with routers and switches.<br>• Maintain and update desktop hardware to meet organizational standards.<br>• Provide guidance and training to users on system functionalities and best practices.
We are looking for a skilled Help Desk Analyst to provide exceptional technical support and ensure smooth IT operations for our team. This role involves addressing hardware and software issues, maintaining system functionality, and supporting staff with technology-related needs. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and has a proactive approach to customer support.<br><br>Responsibilities:<br>• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems.<br>• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions.<br>• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems.<br>• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary.<br>• Assist with system installations, upgrades, and updates while contributing to IT-related projects.<br>• Uphold security protocols and compliance standards when handling sensitive files and confidential information.<br>• Provide training and guidance to employees on commonly used IT tools and applications.<br>• Collaborate with remote IT teams to support cross-office initiatives and system-wide projects.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
<p>Reporting to the <strong>PeopleSoft Lead</strong>, the <strong>Finance & General Ledger Lead</strong> will provide high-level support for the <strong>PeopleSoft Finance and General Ledger modules</strong>, including system maintenance, issue resolution, and functional improvements. This position supports users across <strong>multiple international regions</strong>, including North America and Europe, and works closely with <strong>offshore Application Managed Support (AMS)</strong> teams who handle routine queries and escalate more complex issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and maintain the General Ledger (GL), ensuring system integrity and identifying issues</li><li>Collaborate with Finance stakeholders to troubleshoot issues, escalating to or coordinating with offshore AMS teams as needed</li><li>Partner with other process leads to manage <strong>VAT updates</strong> and cross-module changes</li><li>Assist in <strong>data preparation and transition efforts</strong> related to future SAP implementation</li><li>Support testing activities for PeopleSoft and SAP systems as needed</li><li>Troubleshoot both development and production-related application issues</li><li>Perform high-level month-end and year-end validations to ensure GL batch processing success</li><li>Build strong relationships with business users and support their reporting, audit, or system change needs</li><li>Document meeting outcomes and action items based on stakeholder discussions</li><li>Prioritize and manage service requests and change orders</li><li>Provide guidance to users on completing specific operational tasks</li><li>Foster collaboration across <strong>regional and global PeopleSoft teams</strong>, as well as with internal IT and business units</li></ul><p><br></p>
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Hoboken, New Jersey. In this role, you will provide hands-on technical assistance to faculty, staff, and end users, ensuring smooth computing operations and resolving issues with a focus on excellent customer service. This is a long-term contract position that requires a proactive problem solver with strong technical knowledge and outstanding communication skills.<br><br>Responsibilities:<br>• Provide comprehensive Level 1 and Level 2 technical support to faculty, staff, and end users, addressing hardware, software, and connectivity issues.<br>• Manage and prioritize support requests using Freshservice, ensuring timely and accurate resolution.<br>• Troubleshoot and resolve issues across Windows and Mac environments, including remote access and connectivity challenges.<br>• Set up and maintain peripherals, assist with equipment disconnects/reconnects, and support device-related concerns.<br>• Configure and manage devices and endpoints using Microsoft Intune to ensure optimal performance.<br>• Escalate complex technical issues following established procedures to ensure swift resolution.<br>• Maintain detailed and accurate documentation of support activities and ticket updates.<br>• Deliver customer-focused assistance with attention to detail, efficiency, and reliability.
