We are looking for a Customer Service Manager to lead branch service operations in Modesto, California while creating a positive experience for both customers and team members. This role combines day-to-day operational oversight with staff coaching, compliance support, and relationship building within the local community. The ideal candidate brings strong judgment, a service-first mindset, and the ability to keep branch activities running accurately, securely, and efficiently.<br><br>Responsibilities:<br>• Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately.<br>• Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience.<br>• Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified.<br>• Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness.<br>• Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness.<br>• Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards.<br>• Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team.<br>• Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships.<br>• Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts.<br>• Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information.

<p>We are looking for a Customer Service Manager to lead branch service operations in Modesto, California while creating a positive experience for both customers and team members. This role combines day-to-day operational oversight with staff coaching, compliance support, and relationship building within the local community. The ideal candidate brings strong judgment, a service-first mindset, and the ability to keep branch activities running accurately, securely, and efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately.</p><p>• Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience.</p><p>• Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified.</p><p>• Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness.</p><p>• Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness.</p><p>• Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards.</p><p>• Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team.</p><p>• Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships.</p><p>• Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts.</p><p>• Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information.</p>

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