We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
We are looking for a dedicated Help Desk Analyst to join our team in St. Louis Park, Minnesota. In this role, you will be the first point of contact for technical support, assisting users with a variety of hardware, software, and system-related issues. This position offers an excellent opportunity to combine your customer service skills with your technical expertise in a fast-paced automotive environment.<br><br>Responsibilities:<br>• Deliver outstanding technical support and customer service to end users, ensuring timely resolution of issues.<br>• Diagnose and resolve hardware and software problems involving desktops, laptops, printers, and other peripheral devices.<br>• Maintain detailed records of user inquiries and solutions within the helpdesk ticketing system.<br>• Escalate unresolved or complex technical problems to senior team members when necessary.<br>• Manage user accounts by provisioning and deprovisioning access as required.<br>• Support remote desktop users to troubleshoot connectivity and performance issues.<br>• Collaborate with team members to ensure consistent and efficient problem-solving processes.<br>• Assist with the setup and maintenance of Apple and Windows devices within the organization.<br>• Utilize expertise in Cisco and Citrix technologies to address network and application issues.
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p>We are looking for a skilled Financial Analyst II to join a team in Arden Hills, Minnesota. As part of the Rebates and Fees Team within the Commercial Services division, you will play a critical role in ensuring compliance and accuracy in customer rebate contracts and administrative fees. This is a hybrid, long-term contract position requiring three days onsite each week.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and analyze rebate and fee settlements to ensure accuracy and compliance.</p><p>• Process and manage the timely payment and reporting of rebates and administrative fees using revenue management systems.</p><p>• Collaborate with cross-functional teams to resolve questions related to contract language, customer requirements, and agreement setup.</p><p>• Support the principal analyst by handling workload requests and assisting with various financial tasks.</p><p>• Maintain a thorough understanding of contract terms to ensure all rebate and fee obligations are met promptly and accurately.</p><p>• Communicate market share updates and settlement details to customers in a timely manner.</p><p>• Investigate and resolve rebate or fee-related issues by partnering with internal teams.</p><p>• Generate detailed reports on contract performance and settlement activities for stakeholders.</p><p>• Continuously improve processes to enhance efficiency and compliance in rebate and fee administration.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
<p>We are looking for a skilled and detail-oriented Collector to join our team in Minnesota. In this long-term contract position, you will play a key role in managing customer accounts, ensuring timely payment processing, and maintaining compliance with company policies and regulations. If you have strong communication skills, a background in customer service, and a passion for problem-solving, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Contact customers to address overdue payments and negotiate repayment plans while maintaining clear and respectful communication.</p><p>• Accurately document and update customer account information in the system to ensure all records are current and compliant.</p><p>• Monitor customer accounts to identify delinquencies and take appropriate action in accordance with company policies and federal regulations.</p><p>• Process payments, review account details, and resolve discrepancies to ensure accurate financial transactions.</p><p>• Collaborate with other departments to address complex account issues and provide solutions to customers.</p><p>• Apply knowledge of federal, state, and company regulations to maintain compliance throughout all collection activities.</p><p>• Utilize computer applications, including Microsoft Word and other specialized software, to manage records and generate reports.</p><p>• Work independently to prioritize tasks and manage time effectively in a fast-paced environment.</p><p>• Provide exceptional customer service by addressing inquiries and resolving issues related to account collections.</p>
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis. This position is based onsite in Shoreview, Minnesota, and involves providing advanced desktop support for corporate users, including executives, and remote employees. You will play a critical role in ensuring seamless deployment, maintenance, and troubleshooting of hardware and software systems.<br><br>Responsibilities:<br>• Deploy and configure Windows and iOS laptops at the corporate campus to ensure smooth operations.<br>• Deliver prompt technical support to executive staff and administrators, addressing urgent IT needs.<br>• Provide maintenance and troubleshooting for audio/visual equipment across conference rooms and individual workspaces.<br>• Collaborate with both onshore and offshore teams to support deployment processes and operations.<br>• Manage hardware disposal activities in compliance with organizational standards.<br>• Respond to incidents and resolve technical issues efficiently to minimize downtime.<br>• Utilize Microsoft SCCM for desktop imaging and deployment tasks.<br>• Maintain and update Active Directory accounts as part of user support and system management.
We are looking for a meticulous and dependable Deployment Technician to join our team in Mendota Heights, Minnesota. This contract position focuses on supporting mobile device configurations, particularly Android tablets, while ensuring seamless setup and deployment processes. The role requires adaptability, teamwork, and occasional flexibility for early or late shifts.<br><br>Responsibilities:<br>• Configure and deploy Android tablets and other mobile devices according to detailed instructions.<br>• Perform repetitive setup tasks with precision and efficiency.<br>• Collaborate with team members to ensure smooth operations during deployments.<br>• Provide support during early morning or late evening shifts as required.<br>• Travel locally to deployment sites, ensuring reliable transportation is available.<br>• Assist in troubleshooting and resolving issues with mobile devices.<br>• Follow safety guidelines and procedures during all tasks.<br>• Maintain clear and effective communication with team members and stakeholders.
