We are looking for a detail-oriented Portfolio Administrator to support loan servicing activities within a banking environment in Milton, Massachusetts. This position focuses on the day-to-day administration of residential and consumer loans, helping ensure accurate processing, timely follow-through, and adherence to regulatory and internal standards. The role is well suited to someone who can balance routine operational work with careful review, sound judgment, and effective communication across lending and servicing functions.<br><br>Responsibilities:<br>• Administer servicing tasks across the full loan lifecycle for residential and consumer accounts, including both portfolio-held loans and retained servicing relationships.<br>• Coordinate post-closing activities for newly originated loans by funding transactions, reviewing documentation for completeness, and preparing files for imaging and delivery.<br>• Prepare and release wires and other disbursements related to loan operations and custodial activity while maintaining accurate supporting records.<br>• Manage payoff requests by providing quote information, processing final payments, completing lien or collateral release steps, and closing paid-in-full loan files.<br>• Monitor servicing reports and exception items, investigate accounts requiring action, and complete follow-up for maturity events, final payments, and end-of-draw line conversions.<br>• Support escrow and insurance administration by reviewing tax and coverage notices, issuing eligible payments, and addressing changes related to flood determinations, cancellations, and force-placed coverage.<br>• Process approved account changes such as subordinations, modifications, and payment schedule updates, ensuring records remain current and properly documented.<br>• Complete recurring operational reporting and invoice-related tasks, including vendor file uploads, scheduled remittances, index updates, and customer notice generation.<br>• Provide backup assistance with portfolio and servicing report review, document findings clearly, and escalate exceptions or risk concerns to the appropriate team members when needed.

• At least one year of experience in loan servicing, portfolio administration, banking operations, or a closely related financial services role.<br>• High school diploma or equivalent required.<br>• Working knowledge of Microsoft Office and the ability to learn and use banking platforms, software applications, and web-based systems assigned to the role.<br>• Ability to complete detailed work accurately, meet deadlines, and manage responsibilities effectively with moderate supervision.<br>• Strong verbal and written communication skills for coordinating with internal teams, vendors, and customers as needed.<br>• Sound analytical and problem-solving abilities, with the judgment to review information, identify discrepancies, and determine appropriate next steps.<br>• Understanding of compliance expectations in a regulated financial environment, including the importance of following internal procedures and applicable laws.<br>• Willingness to participate in ongoing industry, regulatory, and compliance training delivered in person or remotely.

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