<p>We are looking for a Customer Service Representative to support a high-tech pharm/biotech environment in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and handling a steady flow of inbound and outbound communication. The role requires a service-focused, detail-oriented individual who can provide accurate information, resolve routine issues, and maintain a positive experience across each interaction.</p><p><br></p><p><strong>**REMOTE BUT MUST BE IN MADISON, WI AREA TO BE CONSIDERED**</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls and messages with clarity and a solutions-oriented approach.</p><p>• Place outbound calls as needed to follow up on requests, confirm details, and provide updates on service or order status.</p><p>• Enter customer orders and related information into internal systems with a high level of accuracy and attention to detail.</p><p>• Address questions, concerns, and basic service issues by gathering information and guiding customers toward timely resolution.</p><p>• Maintain clear records of customer interactions, order activity, and follow-up actions to support consistent service delivery.</p><p>• Coordinate with internal teams when requests require additional research, escalation, or cross-functional support.</p><p>• Manage a high volume of interactions while meeting quality expectations and preserving a positive customer experience.</p>

<p>• Previous experience in a customer service or call center role.</p><p>• Ability to handle inbound and outbound calls confidently and professionally.</p><p>• Background in order entry or processing customer requests in a structured environment.</p><p>• Strong verbal communication and active listening skills.</p><p>• Good organizational skills with close attention to detail and accuracy.</p><p>• Comfort using computer systems to document interactions and manage customer information.</p><p>• Must be local to Madison, Wisconsin.</p>

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