We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this role, you will serve as the first point of contact for customers, ensuring their inquiries are handled promptly and with attention to detail. As a Contract to permanent position, this opportunity is ideal for someone seeking career growth within a supportive environment.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email, ensuring high levels of satisfaction.<br>• Process orders accurately and efficiently using provided systems.<br>• Handle inbound and outbound calls, addressing customer needs and resolving issues.<br>• Maintain detailed records of customer interactions and transactions.<br>• Collaborate with team members to improve service processes and ensure consistent quality.<br>• Provide clear and detail-focused communication to customers regarding product information and services.<br>• Troubleshoot customer concerns and escalate complex issues to the appropriate departments.<br>• Stay informed about company products and services to offer accurate assistance.<br>• Ensure all customer interactions are in compliance with company policies and procedures.
We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries through various communication channels.<br>• Provide accurate information about products and services to assist customers effectively.<br>• Process orders and ensure all data entry tasks are completed accurately.<br>• Address and resolve customer concerns to maintain high levels of satisfaction.<br>• Handle inbound and outbound calls while maintaining professionalism and empathy.<br>• Collaborate with team members to improve customer service processes.<br>• Keep detailed records of customer interactions for future reference.<br>• Escalate complex issues to the appropriate department or supervisor when necessary.<br>• Stay informed about company policies and updates to provide consistent support.<br>• Contribute to the overall success of the team by meeting individual performance goals.
We are looking for a dedicated Customer Service Representative to join our team in Racine, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues in a detail-oriented and efficient manner. This is an excellent opportunity to contribute to a non-profit organization while developing valuable customer service skills.<br><br>Responsibilities:<br>• Handle incoming calls with care, ensuring customer concerns are addressed promptly.<br>• Provide accurate information about products, services, and policies to customers.<br>• Process orders and manage data entry tasks with attention to detail.<br>• Assist customers with resolving issues or complaints in a courteous manner.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Maintain records of customer interactions and transactions.<br>• Follow established procedures to meet quality and performance standards.<br>• Communicate effectively with customers and internal teams to achieve resolutions.<br>• Support outbound call initiatives as needed to enhance customer engagement.<br>• Continuously strive to improve processes and service quality.
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
We are looking for a skilled and detail-oriented Client Services Specialist to join our team in Hartland, Wisconsin. In this Contract to permanent position, you will play a pivotal role in coordinating printing projects, ensuring seamless communication between internal teams and external vendors. This is an excellent opportunity for individuals who excel in customer service and organizational tasks within the printing or publishing industry.<br><br>Responsibilities:<br>• Collaborate with internal teams to gather printing requirements and communicate them effectively to external vendors.<br>• Manage schedules, oversee bidding processes, and track statements of work to ensure project execution aligns with deadlines.<br>• Develop clear and precise job layouts and purchase orders to facilitate smooth production workflows.<br>• Oversee internal approval processes, ensuring timely completion and adherence to guidelines.<br>• Maintain consistent communication across departments and vendors to follow up on production progress and ensure all deliverables meet high-quality standards.<br>• Organize and document production operation statuses to enhance transparency and accessibility.<br>• Acquire proficiency in internal software systems and demonstrate knowledge of promotional or print product workflows.<br>• Monitor and review multiple reports to track project and production timelines, ensuring adherence to deadlines.
<p>We are looking for a dedicated Customer Service Representative for a Menomonee Falls, WI area organization. You will play a key role in ensuring smooth communication with clients, processing orders efficiently, and maintaining high standards of service. This position is ideal for someone who thrives in a fast-paced environment and enjoys solving problems while delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries promptly and professionally, ensuring their needs are met with clarity and efficiency.</p><p>• Process and manage incoming orders, ensuring accuracy and timely entry into the system.</p><p>• Prepare and provide detailed quotes to clients, addressing any questions or concerns regarding pricing or specifications.</p><p>• Collaborate with internal teams to ensure customer satisfaction and resolve any issues that may arise.</p><p>• Maintain accurate records of customer interactions and transactions for reference and reporting purposes.</p><p>• Monitor order progress and communicate updates to clients as needed.</p><p>• Identify opportunities to improve customer service processes and contribute to enhancing overall client satisfaction.</p><p>• Handle complaints or concerns with empathy and professionalism, aiming to find effective resolutions.</p><p>• Stay informed about company products and services to offer accurate guidance and support.</p>
We are looking for a detail-oriented Client Services Administrator to join our team in Hartland, Wisconsin. In this role, you will play a key part in supporting the Client Services Specialist team by managing customer accounts, ensuring data accuracy, and coordinating tasks across departments. This is a Contract to permanent position, offering an opportunity to grow within the printing and publishing industry.<br><br>Responsibilities:<br>• Accurately enter client and account data while checking for errors and reporting any discrepancies to the team lead.<br>• Create and manage job tickets in internal systems, ensuring they are clear and comprehensible.<br>• Maintain and update customer records by reviewing, correcting, and reentering data in compliance with company policies.<br>• Coordinate with multiple departments to ensure production tasks are completed with a high level of detail.<br>• Address client complaints by identifying issues, determining solutions, and following through to ensure resolution.<br>• Gain proficiency in internal software systems and demonstrate knowledge of promotional or print product processes.<br>• Handle daily routing of GB tickets and tracking of Permit 4 items.<br>• Perform monthly proofing of promotional materials and maintain filing systems for department records.<br>• Sort and distribute job tickets to relevant teams and accounting staff.<br>• Update spreadsheets and route paperwork related to various client accounts and projects.
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Delafield, Wisconsin. In this role, you will serve as the first point of contact for clients and visitors, ensuring a welcoming experience while providing essential administrative support to the tax department. This position offers an opportunity to contribute to the smooth operation of our office while honing your organizational and communication skills.<br><br>Responsibilities:<br>• Welcome clients, visitors, and staff with a friendly and detail-oriented demeanor.<br>• Maintain a clean and organized reception area to ensure a positive first impression.<br>• Assist clients by addressing inquiries and directing them to appropriate team members.<br>• Provide administrative support to the tax department, including data entry and document processing.<br>• Schedule appointments for clients, ensuring the calendar remains accurate and up-to-date.<br>• Manage incoming and outgoing mail and packages efficiently.<br>• Communicate effectively with internal staff to relay messages and updates.<br>• Uphold confidentiality and privacy standards when handling sensitive information.<br>• Assist in preparing and distributing tax-related documents as needed.
<p>We are looking for a dedicated Collections Specialist for a New Berlin, WI area organization. In this role, you will play a key part in managing overdue accounts, maintaining positive customer relationships, and ensuring efficient cash application processes. This position is ideal for someone who thrives in a fast-paced environment and has a strong background in accounts receivable and collections.</p><p><br></p><p>Responsibilities:</p><p>• Contact clients to address overdue payments and negotiate payment arrangements.</p><p>• Respond to inbound calls and provide excellent customer service related to billing inquiries.</p><p>• Maintain accurate records of collections activities and update client accounts accordingly.</p><p>• Support the cash application process by ensuring timely and accurate allocation of payments.</p><p>• Collaborate with internal teams to resolve discrepancies and improve collections efficiency.</p><p>• Generate and review reports to monitor account statuses and identify areas for improvement.</p><p>• Ensure compliance with company policies and procedures during the collections process.</p><p>• Assist in implementing strategies to reduce outstanding balances and improve cash flow.</p><p>• Communicate effectively with customers to address concerns and ensure satisfaction.</p>
We are looking for an experienced Receptionist to join our team on a contract basis in Milwaukee, Wisconsin. In this role, you will be the first point of contact for visitors, creating a welcoming environment while providing exceptional customer service. You will play a pivotal role in ensuring smooth day-to-day operations and maintaining a high level of professionalism.<br><br>Responsibilities:<br>• Greet and assist visitors with enthusiasm, ensuring their needs are met and providing office orientation upon arrival.<br>• Deliver memorable experiences through a warm and friendly demeanor.<br>• Proactively address inquiries and concerns from guests, ensuring prompt and personalized responses.<br>• Share knowledge about office services, spaces, and amenities to help visitors feel welcomed and productive.<br>• Work collaboratively with team members to identify trends in guest services and implement best practices.<br>• Handle multiple tasks efficiently while maintaining high attention to detail and accuracy.<br>• Exhibit professionalism, confidence, and exceptional customer service skills in all interactions.<br>• Operate office tools and technology proficiently to support daily activities.<br>• Ensure security protocols are followed for visitor check-ins and overall office safety.<br>• Manage clerical and administrative tasks, such as filing, typing, and photocopying, as needed.
