We are looking for a Customer Service Representative to join a team supporting customers through a high-volume contact center environment in Virginia. This is a Contract position suited for someone who communicates clearly, resolves issues efficiently, and delivers a detail-oriented service experience across every interaction. The person in this role will handle customer inquiries, process order information accurately, and contribute to smooth day-to-day service operations.<br><br>Responsibilities:<br>• Respond to incoming customer calls with empathy and a solutions-focused approach.<br>• Place outbound calls as needed to follow up on requests, clarify information, or provide updates.<br>• Enter customer orders and service details into internal systems with a high level of accuracy.<br>• Address questions, concerns, and routine service issues while maintaining strong customer satisfaction.<br>• Document interactions thoroughly to ensure complete and organized account records.<br>• Coordinate with internal teams when necessary to support timely resolution of customer needs.<br>• Manage multiple conversations and tasks efficiently in a fast-paced call center setting.

• Prior experience in customer service or a call center environment.<br>• Ability to handle a high volume of inbound and outbound calls effectively.<br>• Strong verbal communication and active listening skills.<br>• Experience with order entry and accurate data input.<br>• Comfortable using computer systems to document interactions and update records.<br>• Strong organizational skills with attention to detail.<br>• Ability to remain attentive and composed when resolving customer concerns.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>