This Long-term Contract position is suited for someone who can balance daily execution, team coordination, and service quality while maintaining strong accuracy across operational records and documentation. The role also supports cross-border activities, helping ensure imports move smoothly and in compliance with customer and carrier requirements. You will serve as a key operational resource, guiding workflow priorities and helping resolve issues that affect service, timing, and financial risk. Responsibilities:• Direct daily workflow activities by reviewing team capacity, prioritizing assignments, and distributing work to keep service commitments on track.• Act as the primary operational resource for team members by resolving questions, troubleshooting issues, and escalating concerns when broader support is needed.• Partner closely with account-facing teams to deliver responsive, high-quality service for customers and transportation partners.• Maintain strong working relationships with internal stakeholders and external contacts to support efficient coordination and positive service outcomes.• Track customer and carrier requests through completion, ensuring timely follow-up and a consistent service experience.• Record operational events accurately, apply established procedures, and use sound judgment when determining the proper escalation path.• Review load and shipment information for completeness and accuracy to support data integrity, compliance, and quality standards.• Oversee specialized cross-border support activities, including packaging documentation, tax claim assistance, customs entry coordination, and related import processes.• Manage exception-related communications by providing prompt updates, addressing service disruptions, and supporting customer-specific requirements.• Handle designated carrier offer activities and contribute to process execution that improves efficiency, cost control, and operational consistency.

• Demonstrated experience in operations, logistics, transportation coordination, or a related business support environment. • Strong customer service and communication skills, with the ability to respond clearly to internal teams, customers, and carriers. • Proven ability to manage documentation, reporting, and record accuracy in a fast-paced setting. • Working knowledge of compliance-focused processes and quality standards related to shipping or operational support. • Experience leading workflow, assigning tasks, or serving as a go-to resource for team members. • Proficiency with spreadsheets, standard Windows-based applications, and other administrative tools used for tracking and reporting. • Strong time management skills with the ability to prioritize multiple activities and meet deadlines consistently. • Spanish language skills are helpful for supporting cross-border communication and documentation needs.

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McAllen, TX
onsite
Temporary / Contract
26 - 27 USD / Hourly
This Long-term Contract position is suited for someone who can balance daily execution, team coordination, and service quality while maintaining strong accuracy across operational records and documentation. The role also supports cross-border activities, helping ensure imports move smoothly and in compliance with customer and carrier requirements. You will serve as a key operational resource, guiding workflow priorities and helping resolve issues that affect service, timing, and financial risk. Responsibilities:• Direct daily workflow activities by reviewing team capacity, prioritizing assignments, and distributing work to keep service commitments on track.• Act as the primary operational resource for team members by resolving questions, troubleshooting issues, and escalating concerns when broader support is needed.• Partner closely with account-facing teams to deliver responsive, high-quality service for customers and transportation partners.• Maintain strong working relationships with internal stakeholders and external contacts to support efficient coordination and positive service outcomes.• Track customer and carrier requests through completion, ensuring timely follow-up and a consistent service experience.• Record operational events accurately, apply established procedures, and use sound judgment when determining the proper escalation path.• Review load and shipment information for completeness and accuracy to support data integrity, compliance, and quality standards.• Oversee specialized cross-border support activities, including packaging documentation, tax claim assistance, customs entry coordination, and related import processes.• Manage exception-related communications by providing prompt updates, addressing service disruptions, and supporting customer-specific requirements.• Handle designated carrier offer activities and contribute to process execution that improves efficiency, cost control, and operational consistency.
2026-05-21T00:00:00Z

Lead Operations Coordinator Job in Mcallen, TX | Robert Half