<p>We are looking for a skilled Desktop Support Analyst to join our team in Madison, Wisconsin. This long-term contract position is ideal for someone who thrives in a fast-paced environment, providing hands-on technical support to ensure smooth operations. You will play a vital role in managing devices, troubleshooting issues, and assisting users with their technical needs.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and stage devices for onboarding new and existing users, ensuring proper setup.</p><p>• Address deskside support needs and assist with IT service tickets, including Level 1 and light Level 2 tasks.</p><p>• Perform hardware replacements, desktop imaging, and device installations to maintain functionality.</p><p>• Collaborate with team members in real-time to resolve technical issues efficiently.</p><p>• Manage Active Directory user group updates and modifications.</p><p>• Work alongside the team to deploy software and manage devices using standard tools.</p><p>• Provide backup support for colleagues during scheduling adjustments or transitions.</p><p>• Troubleshoot hardware and software concerns, ensuring prompt resolution of user issues.</p><p>• Maintain technical documentation and ensure compliance with organizational standards.</p>
<p>We are looking for a 2nd Shift Desktop Support Analyst to join our team in Madison, Wisconsin, on a long-term contract basis. In this role, you will provide hands-on technical support to ensure seamless operations, including device deployment, troubleshooting, and assisting with new clinic setups. This position requires an individual who thrives in a dynamic environment and is committed to delivering exceptional service.</p><p><br></p><p>This is an onsite role in Dane County, WI and travelling to different locations in a 20 mile radius. The hours are Monday through Friday 12:30 pm CST - 8:00 pm or 9:00 pm CST - depending on how long you want for your dinner break. </p><p><br></p><p>Responsibilities:</p><p>• Deploy and configure PCs, monitors, printers, and other hardware, ensuring proper setup and connectivity.</p><p>• Troubleshoot and resolve hardware, software, and network connectivity issues.</p><p>• Support cable management practices to maintain organized and efficient workspaces.</p><p>• Respond to help desk tickets promptly, providing on-site assistance to end users.</p><p>• Perform software installations and updates as required.</p><p>• Decommission outdated equipment and ensure proper disposal or storage.</p><p>• Maintain clear and accurate documentation within ticketing systems.</p><p>• Assist with asset management, ensuring accurate tracking and inventory.</p><p>• Deliver excellent customer service with a detail-oriented and approachable demeanor.</p><p>• Stay active and engaged in a physically demanding role involving walking, lifting, and carrying equipment.</p>
<p>We are seeking <strong>Technical Support Specialists</strong> to join our growing global support team. This role is focused on providing external end-user support across phone, chat, and ticketing systems. You will work on complex issues that often require deep troubleshooting and customer service skills. This is not a basic password reset role — calls can run 30 minutes or longer as you help solve real technical challenges.</p><p>You will be part of a 24/7 support operation, collaborating with a team spread across the U.S. and internationally. This position offers the opportunity to make a real impact with end users while developing your technical and customer service expertise.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide external end-user technical support via phone, chat, and ticketing systems (ZenDesk, Genisis).</li><li>Resolve 25–35 tickets per week, including 2nd/3rd tier issues.</li><li>Troubleshoot network and product-specific issues, ensuring timely and accurate resolutions.</li><li>Deliver exceptional customer service, guiding end users with patience and professionalism.</li><li>Document technical issues and resolutions clearly and accurately.</li><li>Multitask between calls, chats, and tickets effectively in a fast-paced environment.</li><li>Travel up to 25% for onsite technical projects (typically closer to 10%; may require 1–2 days’ notice).</li><li>Be available for on-call coverage during major incidents, staying until resolution is complete.</li></ul><p><br></p><p><strong>Qualifications</strong></p><p><strong>Required:</strong></p><ul><li>2+ years of technical support experience.</li><li>Strong background in <strong>network support</strong> (specific to products and systems).</li><li>Excellent <strong>customer service</strong> skills working with external end users.</li><li>Outstanding <strong>communication and documentation</strong> abilities.</li><li>Experience with product support, ideally external customer-facing.</li></ul><p><strong>Preferred:</strong></p><ul><li>Net+ training or certification.</li><li>ITIL, A+, or related technical schooling.</li><li>Experience with network-related troubleshooting and support tools.</li></ul><p><br></p><p><strong>Schedule & Work Conditions</strong></p><ul><li>Schedule: <strong>Sunday–Thursday</strong> or <strong>Tuesday–Saturday</strong>.</li><li>Coverage: 9-hour day with 1-hour lunch; core coverage 7 AM–7 PM CST.</li><li>On-call duty: Must remain until resolution if major incidents occur.</li></ul><p><br></p><p><br></p>
<p><strong>ERP Analyst</strong></p><p>Robert Half is currently partnering with a company in Wisconsin to recruit an ERP Analyst. This role is responsible for managing and enhancing the organization’s Epicor Prophet 21 system and related applications. The position involves reviewing business processes, implementing system improvements, and supporting multiple departments to improve efficiency and reliability.</p><p><br></p><ul><li><strong>This is a Direct/Permanent Hire role. </strong></li><li><strong>To be consider for this remote role you must currently reside in one of the following states: WI, IL, MN, MI, NE, SD, ND, and IA</strong></li></ul><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Administer and maintain the hosted Prophet 21 ERP system.</li><li>Configure and implement modifications using Business Rules and DynaChange.</li><li>Create and update reports in Crystal Reports.</li><li>Build reporting tools and user portals to improve data accessibility.</li><li>Provide technical support to end users, including issue resolution and escalation to Epicor support.</li><li>Maintain documentation and training materials for system processes.</li><li>Lead user training sessions for new features and system functions.</li><li>Collaborate with teams in sales, purchasing, accounting, administration, and warehouse operations.</li><li>Use Epicor Data Analytics (EDA) to identify business trends and recommend process improvements.</li><li>Manage Enterprise Content Management (ECM) processes for document control and compliance.</li></ul><p><br></p>
We are looking for an experienced Epicor Analyst to join our team in Madison, Wisconsin, on a Contract-to-Permanent basis. In this role, you will collaborate with cross-functional teams to ensure the optimal performance of Epicor ERP systems and provide exceptional support to end users across multiple sites. This position is ideal for a proactive problem-solver who excels at translating technical concepts into business solutions.<br><br>Responsibilities:<br>• Provide expert-level support for Epicor ERP systems, ensuring seamless operation for over 500 end users across multiple locations.<br>• Collaborate with stakeholders to gather, analyze, and document business requirements, aligning them with system capabilities.<br>• Develop and maintain customizations within Epicor to meet specific business needs.<br>• Create and manage detailed reports using Excel and database queries to support decision-making processes.<br>• Act as a liaison between technical teams and business users, ensuring clear communication and understanding.<br>• Configure, test, and deploy system updates and enhancements to optimize functionality.<br>• Troubleshoot and resolve technical issues promptly to minimize disruptions to business operations.<br>• Deliver training and support to end users, empowering them to utilize Epicor systems effectively.<br>• Contribute to API development and integration efforts to enhance system interoperability.<br>• Ensure adherence to best practices in configuration management and system documentation.
<p>We are looking for an experienced ERP/SCM/CRM/BI Consultant to join our team on a Contract to permanent basis in Madison, WI. In this role, you will provide expert support and guidance to end users across multiple sites, ensuring seamless functionality and optimization of systems. Your ability to bridge technical concepts with business needs will be essential to drive effective communication and productive outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive support for Epicor ERP systems, addressing the needs of approximately 500 end users across four locations.</p><p>• Collaborate with stakeholders to translate technical concepts into clear, actionable business language.</p><p>• Develop and maintain custom reports using tools like Excel to facilitate data-driven decision-making.</p><p>• Assist in the configuration and management of ERP, SCM, CRM, and BI systems to meet organizational needs.</p><p>• Ensure smooth integration of API developments and support ongoing system enhancements.</p><p>• Create and update business requirement documents to align with project goals and user expectations.</p><p>• Deliver exceptional customer service, ensuring timely resolution of technical issues and user concerns.</p><p>• Utilize client-side scripting to customize and optimize system performance.</p><p>• Support system customization efforts, ensuring compliance with business objectives and technical standards.</p><p>• Contribute to the management of configuration processes to maintain system integrity and efficiency.</p>
<p>We are seeking a highly motivated Business Systems Analyst to partner closely with our Engineering team and take ownership of SolidWorks initiatives. This role is a blend of business analysis, project management, and technical problem solving. You will collaborate with internal stakeholders and external vendors, drive modernization efforts, and help establish a roadmap to transition from outdated systems into scalable, cloud-based solutions.</p><p><br></p><p>This is a great opportunity for someone who thrives in a fast-paced environment, can manage multiple projects simultaneously, and enjoys leveraging the latest tools (including AI) to drive insights and efficiency.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Serve as the point of contact for SolidWorks initiatives, working with Engineering and external vendors.</li><li>Act as a project manager for initiatives tied to SolidWorks and related engineering workflows.</li><li>Analyze current systems and processes, and help define a roadmap for modernization.</li><li>Support the technical side of projects such as building cloud databases, establishing data pipelines, and implementing tracking solutions (e.g., cellular data tracking on trailers).</li><li>Manage and execute multiple projects simultaneously, ranging from small licensing tasks to larger initiatives such as application testing and server replication.</li><li>Provide actionable insights and reporting using data tools (Power BI, SAS, Tableau).</li><li>Assist with SQL or software-related tasks to maintain and support systems (development is not a core focus of the role).</li><li>Work independently and proactively, delivering results without requiring micromanagement.</li></ul><p><br></p><p>Qualifications:</p><ul><li>3+ years of experience as a Business Analyst, Business Systems Analyst, or similar role.</li><li>Proven ability to manage multiple projects simultaneously with strong prioritization and time management skills.</li><li>Experience with data warehousing and analytics tools such as Power BI, SAS, or Tableau.</li><li>Familiarity with software development concepts; ability to support SQL and technical environments (not a full-time developer role).</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Ability to adapt to new technologies, including AI tools for research and analysis.</li></ul><p><br></p><p>Preferred Experience:</p><ul><li>Exposure to SolidWorks or engineering-related projects.</li><li>Experience supporting cloud migrations or modernization initiatives.</li></ul>
