<p>We are seeking an <strong>Application Support Analyst – SolidWorks</strong> to join our IT team and provide hands-on technical support for SolidWorks and other engineering applications. This role will be responsible for supporting engineering users, troubleshooting application-related issues, managing endpoint deployments and patches, and ensuring technical issues are properly documented and resolved.</p><p>The ideal candidate will have recent experience supporting <strong>SolidWorks in a production environment</strong>, along with experience in endpoint management, ticketing systems, VDI, and modern troubleshooting tools such as Microsoft Copilot.</p><p>What You&#39;ll Do</p><ul><li>Provide day-to-day technical support for <strong>SolidWorks</strong>, primarily supporting the current <strong>SolidWorks 2025 SP5</strong> environment.</li><li>Troubleshoot SolidWorks application errors, performance issues, installations, configurations, and user problems.</li><li>Partner with engineering and IT teams to resolve application and CAD-related technical issues and minimize disruption to users.</li><li>Use <strong>Microsoft Copilot and other AI-powered tools</strong> to research errors, troubleshoot issues, and identify potential solutions.</li><li>Manage software deployments, patches, updates, and configurations through <strong>Microsoft Intune</strong> or similar endpoint-management platforms.</li><li>Support <strong>VDI/virtual desktop environments</strong>, including application access, performance, configuration, and troubleshooting.</li><li>Utilize <strong>ServiceNow or a similar ITSM/ticketing platform</strong> to track incidents and document troubleshooting steps and resolutions.</li><li>Assist with application packaging, deployment, and software distribution as needed.</li><li>Follow established processes for software updates, patching, deployments, and change management.</li><li>Create and maintain technical documentation and knowledge articles to improve future issue resolution.</li><li>Work collaboratively with engineering, infrastructure, security, and other IT teams.</li></ul><p><br></p>

<p>Must-Have Qualifications</p><ul><li>Recent, hands-on experience <strong>supporting SolidWorks</strong>, preferably within the past two years.</li><li>Strong experience troubleshooting SolidWorks in an enterprise or engineering environment.</li><li>Experience with <strong>SolidWorks 2025</strong>, ideally <strong>SP5</strong>, is highly preferred.</li><li>Experience with <strong>Microsoft Intune</strong> or a comparable endpoint management/software deployment platform.</li><li>Experience supporting <strong>VDI environments</strong>.</li><li>Experience with <strong>ServiceNow or another ITSM/ticketing system</strong>.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to clearly document technical issues, troubleshooting steps, and resolutions.</li><li>Comfortable using <strong>AI tools such as Microsoft Copilot</strong> to research and troubleshoot technical problems.</li><li>Strong customer service and communication skills with the ability to work directly with engineering and technical users.</li></ul><p>Nice-to-Have Qualifications</p><ul><li>Experience supporting other CAD applications or engineering software.</li><li>Experience with application packaging and software distribution.</li><li>Experience with Microsoft 365 and Windows endpoint administration.</li><li>Experience supporting virtual applications or desktops in an engineering environment.</li><li>Knowledge of enterprise patch management and change-control processes.</li></ul><p><br></p>

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