Responsibilities & Duties:<br>Run our reception desk/front office, including:<br>Greet and create a welcoming front-office experience for staff, visitors, and our community.<br>Greet and direct vendors and freight deliveries.<br>Answer phone calls.<br>Enforce guest sign-in procedures and facilitate the HQ tour.<br>Office/Administrative<br>Assist with various office administration tasks (filing, supply ordering, restocking, inventory, and supplies organization).<br>Ensure the office space is organized and well-stocked.<br>Order food and supplies for meetings and team events.<br>Assist People Operations (HR) with onsite event logistics, recruitment scheduling, and candidate experience.<br>Assist the Operations team with ad-hoc office, administrative, or analytics tasks.<br>Shipping & Receiving<br>Receive mail and deliveries, and track items in our inventory software.<br>Ship packages and drop-off/pick-up at the post office, FedEx, or UPS.<br>Project Management<br>Manage 3rd party contractors, responsible for both budget and timeline<br><br>Required Skills and Qualifications:<br>Associate's or Bachelor’s degree.<br>Excellent verbal and written communication skills across various platforms.<br>Proven ability to pick up new technologies.<br>Proficient with Microsoft Office (emphasis on Word, PowerPoint, and Excel).<br>Ability to work on-site in El Segundo 5 days a week.<br>Desired Skills and Qualifications:<br>Eager to work in a fast-paced startup environment with a proactive and collaborative attitude.<br>A no-task-is-too-small mindset.<br>Resourceful, with keen ability to anticipate needs and take initiative to fill gaps.<br>Prior internship or work experience in office administration, food service, events, or hospitality.<br>Hands-on project examples outside of the classroom, such as extracurricular projects, clubs, or personal projects.
We are seeking a Manager of Operations / Account Manager to execute service delivery excellence across an assigned client site. This individual will communicate and implement a clear operational vision, ensuring high-quality service delivery across multiple service offerings. The site is currently expanding operations across three full floors at its Los Angeles location. A Supervisor is already onsite and will oversee back-office operations. This role will lead all front-office functions and serve as the face of operations for the site. This is a highly visible, client-facing leadership role focused on delivering operational excellence, optimizing cost-to-serve models, implementing continuous improvement initiatives, and developing high-performing teams. <br> Role Focus: Front Office Leadership This position will lead all concierge, hospitality, and reception functions, ensuring a =+ years of experience, service-oriented experience for internal and external stakeholders. Responsibilities include oversight of: Conference and meeting coordination Depositions and arbitration support Child support case accommodations Visiting partners and executives from other offices High-level internal and external client interactions This individual will elevate front-of-house operations and ensure a seamless, detail oriented, high-touch experience. Key Responsibilities Operational Leadership Establish and maintain quality-of-service delivery across Central Reprographics Office (CRO) and office printer fleet operations. Implement standardized operational processes to drive consistency and efficiency. Track operational controls and ensure management information reporting requirements are fulfilled. Execute action items from account plans. Manage overall account performance against contractual and target metrics. Ensure operations remain within agreed budgets and timelines. Escalate operational compliance and financial risk areas appropriately. Investigate and resolve escalated issues and communicate significant matters to senior leadership. Client & Stakeholder Management Maintain continuous communication regarding critical operational issues. Develop a strong understanding of the business and the impact of services provided. Partner with vendors to ensure service excellence (room setups, hospitality services, equipment, etc.). Support new business implementation and operational transitions. Compile and issue monthly billing. People Management & Development Lead, coach, and develop front-Robert Half members. Establish development goals, business objectives, and performance expectations. Provide ongoing feedback and mentorship. Promote a culture of high performance, accountability, and continuous improvement. Manage selection, induction, retention, and succession planning for direct reports. Optimize staff allocation through effective scheduling and cross-training.
