<p>We are looking for a dedicated Customer Service Representative to join a team in Lewes, Delaware. As part of this long-term contract opportunity, you will play a vital role in ensuring smooth patient interactions and supporting administrative processes in the healthcare setting. The ideal candidate will excel in delivering top-notch customer service while handling patient access and insurance-related tasks.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and ensure compliance checks are completed for medical necessity.</p><p>• Provide patients with clear instructions and process physician orders efficiently.</p><p>• Gather and verify insurance information, ensuring all necessary details are recorded.</p><p>• Utilize tools to manage patient overlays and uphold exceptional customer service standards.</p><p>• Conduct pre-registration tasks for patient accounts prior to scheduled visits.</p><p>• Handle inbound and outbound calls to collect demographic, insurance, and financial information.</p><p>• Inform patients about their financial responsibilities, including payment plans and point-of-service collections.</p><p>• Assist with resolving past due balances while presenting payment options.</p><p>• Collaborate with healthcare teams to maintain seamless administrative operations.</p><p>• Uphold professionalism and accuracy in all interactions with patients and staff.</p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Lewes, Delaware. This Contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism.<br><br>Responsibilities:<br>• Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards.<br>• Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders.<br>• Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy.<br>• Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.<br>• Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances.<br>• Offer payment plan options and address billing inquiries with precision and care.<br>• Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey.<br>• Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes.<br>• Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently.<br>• Collaborate with team members to ensure a supportive and organized patient access experience.
<p>· <strong>Shifts:</strong></p><p><strong>Location Option 1:</strong> 📍 Address: 100 Wellness Way, Lewes, DE 19958</p><p> R038401 - is a dayshift position - 7:00 am - 3:30 pm, M - F with rotating weekends. </p><p>§ R039152 - OP Department</p><p> Monday - Friday 6:00AM-2:30, WITH ROTATING SATURDAYS FROM 6:00AM-12:00PM</p><p><br></p><p> <strong>Location Option 2: </strong>📍 Address: 18947 John J Williams Hwy, Rehoboth Beach, DE 19971</p><p> </p><p>§ R039014 - OP Department</p><p> Monday - Friday 9:00 AM - 6:00 PM with rotating Saturdays from 6:00 AM - 12:00 Pm</p><p> <strong>Location Option 3:</strong> 📍 Address: 28538 Dupont Blvd #1, Millsboro, DE 19966</p><p>§ </p><p> R034191 -Scheduled Shift: Open availability 6:00am-5:00pm</p><p><br></p><p><strong>Location Option 4: </strong>📍21635 Biden Ave, Georgetown, DE 19947</p><p> </p><p>§ R039014 - OP Department</p><p> Monday - Friday 9:00 AM - 6:00 PM with rotating Saturdays from 6:00 AM - 12:00 PM</p><p><br></p><p><strong>Location Option 5:</strong> 📍32550 Doc's Place Extension Unit 1, Millville, DE 19967</p><p> </p><p>§ R038403 - OP Department, Millville Walk in Lab</p><p> Scheduled Shift: Monday - Friday 8:30am- 5:00pm, some rotating Saturdays from 6:00am-12:00pm</p><p><br></p>
