We are looking for a Customer Service Representative to support a banking team in Michigan. This is a Long-term Contract opportunity for a service-focused, detail-oriented individual who enjoys helping customers over the phone, resolving questions efficiently, and identifying solutions that match their financial needs. In this role, you will handle high-volume inbound interactions, strengthen customer relationships, and provide guidance on accounts, digital services, and related banking products in a fast-paced call center environment. This is 100% onsite, M-Saturdays, 40 hours/week. Responsibilities:• Handle incoming customer calls with courtesy, accuracy, and a strong commitment to service quality.• Resolve account and service inquiries efficiently while ensuring each interaction is clear, courteous, and timely.• Build trust with customers by listening carefully, understanding their needs, and offering appropriate banking solutions.• Explain available products and services, including digital and self-service options such as online banking and bill payment tools.• Support new account setup and complete routine account updates in accordance with established procedures.• Identify opportunities to recommend additional services, including lending, business banking, and investment-related appointments when appropriate.• Document interactions, track service and sales activity, and contribute to individual and team performance goals.• Navigate multiple internal platforms to research customer information and complete transactions accurately.• Assist with collections-related inquiries and provide support in other service areas based on team needs or management direction.

• High school diploma or equivalent required. • Previous experience in customer service, call center support, or inbound phone-based service preferred. • Strong verbal and written communication skills with the ability to create positive customer interactions. • Ability to manage multiple systems and work confidently across different software applications. • Comfortable handling a high volume of inbound calls while maintaining attention to detail and accuracy. • Demonstrated ability to recognize customer needs and recommend suitable products or service options. • Detail-oriented demeanor, strong interpersonal skills, and a consistent customer-focused approach. • Basic understanding of banking, credit union, or financial services operations is preferred.

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Kalamazoo, MI
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support a banking team in Michigan. This is a Long-term Contract opportunity for a service-focused, detail-oriented individual who enjoys helping customers over the phone, resolving questions efficiently, and identifying solutions that match their financial needs. In this role, you will handle high-volume inbound interactions, strengthen customer relationships, and provide guidance on accounts, digital services, and related banking products in a fast-paced call center environment. This is 100% onsite, M-Saturdays, 40 hours/week. Responsibilities:• Handle incoming customer calls with courtesy, accuracy, and a strong commitment to service quality.• Resolve account and service inquiries efficiently while ensuring each interaction is clear, courteous, and timely.• Build trust with customers by listening carefully, understanding their needs, and offering appropriate banking solutions.• Explain available products and services, including digital and self-service options such as online banking and bill payment tools.• Support new account setup and complete routine account updates in accordance with established procedures.• Identify opportunities to recommend additional services, including lending, business banking, and investment-related appointments when appropriate.• Document interactions, track service and sales activity, and contribute to individual and team performance goals.• Navigate multiple internal platforms to research customer information and complete transactions accurately.• Assist with collections-related inquiries and provide support in other service areas based on team needs or management direction.
2026-08-12T00:00:00Z

Customer Service Representative Job in Kalamazoo, MI | Robert Half