<p>We are looking for an experienced Project Manager to oversee and enhance digital product strategies while ensuring optimal member experience. This role requires a proactive leader capable of driving innovation and collaborating with internal teams to deliver impactful solutions. The position is based in Jacksonville, Florida, and offers the opportunity to contribute to the growth and success of digital services.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategies to monitor and evaluate the performance of digital products using data analysis and reporting tools.</p><p>• Collaborate with credit union management and marketing teams to increase member engagement with digital services by creating educational resources.</p><p>• Supervise and mentor the Digital Support Specialist, providing leadership, training, and detailed guidance.</p><p>• Stay informed about evolving digital and e-service trends to identify innovative delivery channels that enhance member adoption and retention.</p><p>• Coordinate the planning and execution of new system and technology initiatives to ensure seamless integration.</p><p>• Oversee digital channels to maintain service reliability and improve user experience.</p><p>• Work with cross-functional teams to ensure new digital features align with organizational goals and member expectations.</p><p>• Conduct research to identify opportunities for product and process enhancements, and define project scopes.</p><p>• Assist in preparing the annual department budget and managing capital expenditures.</p><p>• Ensure compliance with organizational policies, including adherence to the Bank Secrecy Act and Customer Identification Program.</p>
<p>We are seeking an experienced <strong>IT Project Manager</strong> to lead and deliver technology initiatives that align with business goals. This role requires a strategic thinker who can balance technical expertise with strong leadership and communication skills. The ideal candidate will excel in managing complex projects, coordinating cross-functional teams, and ensuring on-time, on-budget delivery.</p><p><strong>Responsibilities</strong></p><ul><li>Plan, execute, and oversee <strong>IT projects</strong> from initiation through delivery.</li><li>Define project scope, goals, timelines, resources, and budgets.</li><li>Lead cross-functional teams of engineers, analysts, and stakeholders.</li><li>Develop and maintain detailed project plans, status reports, and documentation.</li><li>Identify project risks, dependencies, and roadblocks; implement mitigation strategies.</li><li>Communicate progress and updates to leadership and stakeholders.</li><li>Ensure compliance with organizational and industry standards throughout the project lifecycle.</li><li>Drive process improvements for project management methodologies and delivery practices.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Senior IT Business Analyst</strong> to join our team and serve as a key liaison between business stakeholders and technical teams. The Sr. IT BA will play a critical role in gathering requirements, analyzing business needs, and helping design solutions that align with strategic goals. This individual will be instrumental in driving technology initiatives from concept to implementation, ensuring solutions meet both business and technical requirements.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner with business stakeholders to elicit, document, and analyze requirements for IT initiatives.</li><li>Translate business needs into functional and technical requirements for development and engineering teams.</li><li>Collaborate with project managers, architects, and developers to define scope, timelines, and deliverables.</li><li>Conduct gap analysis, process mapping, and workflow design to identify opportunities for improvement.</li><li>Support solution design and testing, ensuring delivered systems meet business expectations.</li><li>Develop use cases, user stories, and acceptance criteria.</li><li>Provide leadership and mentorship to junior analysts.</li><li>Act as a bridge between business teams and IT to ensure successful communication and delivery.</li></ul><p><br></p>
We are looking for an experienced Systems Engineer to join our team in Jacksonville, Florida. This role requires a skilled individual with attention to detail to analyze customer needs, design system solutions, and ensure seamless integration. You will play a key part in driving technical excellence and delivering high-quality outcomes for our clients.<br><br>Responsibilities:<br>• Generate requirements traceability matrices based on customer specifications, statements of work, or other documentation.<br>• Design system architecture solutions by leveraging a broad understanding of hardware and software capabilities.<br>• Provide project updates and address engineering issues during Systems Engineering Technical Review events and In-Progress Reviews.<br>• Conduct both early-stage testing on pre-release products and on-site testing at customer locations.<br>• Oversee the installation and testing processes at customer sites, providing regular status reports.<br>• Collaborate with the marketing team to develop accurate and detailed technical proposals and responses to Requests for Information (RFIs).<br>• Estimate the level of effort required for training device development based on customer needs.<br>• Ensure the proper handling and safekeeping of government-furnished equipment and materials.<br>• Perform additional tasks as required to support project and organizational goals.
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
<p>We are seeking an experienced <strong>IT Business Analyst</strong> with strong <strong>data analysis expertise</strong> to join our growing team. In this role, you will act as a bridge between business stakeholders and technical teams, gathering requirements, analyzing data, and driving the delivery of IT and data-driven solutions. The ideal candidate has a mix of business acumen, technical knowledge, and excellent communication skills, with hands-on experience working with data.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner with business stakeholders to gather, analyze, and document requirements for IT and data projects.</li><li>Translate business needs into functional and technical specifications.</li><li>Perform data analysis using SQL, Excel, and BI tools to support decision-making and solution design.</li><li>Collaborate with developers, data engineers, and QA teams to ensure accurate delivery of solutions.</li><li>Develop and maintain process flows, business requirements documents (BRDs), and user stories.</li><li>Support testing efforts by creating test plans, test cases, and validating solutions against requirements.</li><li>Identify opportunities for process improvements through data insights and automation.</li><li>Act as a liaison between IT and business units to ensure clear communication and alignment.</li></ul><p><br></p>
