<p>We are looking for an experienced Project Manager to oversee and enhance digital product strategies while ensuring optimal member experience. This role requires a proactive leader capable of driving innovation and collaborating with internal teams to deliver impactful solutions. The position is based in Jacksonville, Florida, and offers the opportunity to contribute to the growth and success of digital services.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategies to monitor and evaluate the performance of digital products using data analysis and reporting tools.</p><p>• Collaborate with credit union management and marketing teams to increase member engagement with digital services by creating educational resources.</p><p>• Supervise and mentor the Digital Support Specialist, providing leadership, training, and detailed guidance.</p><p>• Stay informed about evolving digital and e-service trends to identify innovative delivery channels that enhance member adoption and retention.</p><p>• Coordinate the planning and execution of new system and technology initiatives to ensure seamless integration.</p><p>• Oversee digital channels to maintain service reliability and improve user experience.</p><p>• Work with cross-functional teams to ensure new digital features align with organizational goals and member expectations.</p><p>• Conduct research to identify opportunities for product and process enhancements, and define project scopes.</p><p>• Assist in preparing the annual department budget and managing capital expenditures.</p><p>• Ensure compliance with organizational policies, including adherence to the Bank Secrecy Act and Customer Identification Program.</p>
<p>Are you an organized, resourceful, and proactive professional who loves keeping projects on track? Do you thrive in fast-paced environments where you collaborate with cross-functional teams, support project managers, and help drive deliverables to the finish line? If so, we want to meet you!</p><p>We’re looking for a <strong>Project Coordinator</strong> who can bring structure, clarity, and momentum to our projects. This role is perfect for someone who enjoys problem-solving, excels at communication, and can juggle multiple priorities while keeping stakeholders informed and engaged.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Support Project Managers with planning, scheduling, and coordinating project activities</li><li>Track project timelines, deliverables, and milestones; update documentation and status reports</li><li>Organize and facilitate meetings, including drafting agendas and recording action items</li><li>Serve as the point of contact for internal teams, vendors, and stakeholders</li><li>Assist with project budgeting, procurement requests, and resource allocation</li><li>Maintain project documentation, files, and communications for accuracy and consistency</li><li>Identify risks, delays, or gaps and proactively flag them to project leadership</li><li>Contribute to continuous process improvements, workflow optimization, and team efficiency</li></ul><p><br></p>
