<p><strong>Desktop Deployment Engineer – Onsite (North Indianapolis / Keystone Area)</strong></p><p><br></p><p>We’re looking for someone who thinks like an engineer but isn’t afraid to get hands-on with desktop deployment. This role is perfect for a software developer who drifted into systems work, or a sysadmin who enjoys automating, scripting, and streamlining everything they touch. You’ll help build, optimize, and support a large Windows desktop environment while applying the same mindset you’d bring to writing clean, scalable code. </p><p><br></p><p>In this role, you will work closely with other IT teams to ensure that our desktop environment is integrated into our overall network infrastructure. You will have the opportunity to work on a variety of projects, from deploying new desktops and laptops to developing and implementing automation tools to streamline our deployment processes.</p><p><br></p><p>The Desktop Deployment Technician will be responsible for managing multiple tasks and projects simultaneously, while maintaining a high level of accuracy and attention to detail. You will need to be proactive and possess excellent communication skills to provide timely and effective support to end-users and other stakeholders.</p><ul><li>Prepare and deploy desktops and laptops for end-users, including imaging, configuration, and testing.</li><li>Install, configure, and maintain operating systems, software applications, and hardware components.</li><li>Perform upgrades and patches to operating systems, applications, and hardware as required.</li><li>Provide technical support to end-users on desktop-related issues, including troubleshooting, diagnosing, and resolving problems.</li><li>Coordinate with other IT teams to ensure that desktops and laptops are integrated into our overall network infrastructure.</li><li>Document procedures and guidelines related to desktop deployment and support.</li><li>Participate in special projects and initiatives related to desktop deployment and support as required.</li><li>Other duties as assigned</li></ul><p><br></p>
<p><strong>Tier 2 / Tier 3 Support Engineer – Onsite (North Indianapolis / Keystone Area)</strong></p><p><br></p><p>We’re looking for a Tier 2/3 Support Engineer who has a solid foundation in IT support and a genuine interest in cybersecurity. This role is ideal for someone who earned a cybersecurity degree but has spent the last few years building practical experience in infrastructure support — desktop, server, networking, or a mix of all three. You’ll be handling escalated technical issues, supporting core systems, and working closely with the team to strengthen overall IT operations.</p><p>This is a great fit for someone who wants to continue growing in support while slowly leveling up toward security responsibilities over time.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide technical support for desktop and laptop hardware and software issues, including installation, configuration, and troubleshooting</li><li>Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software</li><li>Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues</li><li>Work closely with other IT team members to resolve technical issues and improve processes</li><li>Provide excellent customer service and effectively communicate technical solutions to non-technical users</li><li>Participate in the development and implementation of technical policies, procedures, and best practices</li><li>Participate in the development and maintenance of technical documentation</li><li>Stay up-to-date with new technologies and industry trends</li></ul><p><br></p>
