<p>We’re looking for a <strong>Desktop Support Analyst</strong> to provide hands-on technical support to our end users and play a critical role in keeping our IT operations running smoothly. The Desktop Support Analyst is responsible for providing Tier 1 and Tier 2 technical support for hardware, software, and network issues. You’ll work closely with employees across departments to ensure their IT needs are met in a timely and professional manner. This is an ideal role for someone with strong troubleshooting skills, great communication, and a passion for helping others.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and peripherals (Windows/macOS environments)</li><li>Troubleshoot software and hardware issues, escalate when necessary</li><li>Set up and configure new user workstations, accounts, and access permissions</li><li>Maintain and update IT asset inventory and documentation</li><li>Support remote access tools, VPN connectivity, and video conferencing systems (Zoom, Teams)</li><li>Install and update approved software and patches</li><li>Assist with onboarding and offboarding of employees</li><li>Respond to and resolve helpdesk tickets in a timely manner using a ticketing system (e.g., ServiceNow, Jira, Zendesk)</li><li>Collaborate with system and network administrators on larger issues and projects</li><li>Maintain a high level of customer service and professionalism in all interactions</li></ul>
<p><strong>Project Overview:</strong></p><p>This project supports a strategic initiative to modernize enterprise telephony infrastructure by replacing legacy analog phone lines with a scalable, secure, and cost-effective digital VOIP solution. The VOIP Analyst will work closely with network engineers, telecom vendors, and project managers to ensure seamless migration, minimal disruption, and optimal configuration of the new system.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><u>Assessment & Planning</u></p><p>-Audit existing analog lines and associated hardware (fax machines, alarms, elevators, etc.)</p><p>-Collaborate with stakeholders to define migration scope, timelines, and risk mitigation strategies</p><p><u>Implementation & Configuration</u></p><p> -Configure VOIP endpoints, SIP trunks, and call routing policies</p><p> -Support deployment of IP-enabled devices and softphones</p><p> -Ensure QoS (Quality of Service) and bandwidth requirements are met</p><p><u>Testing & Troubleshooting</u></p><p> -Conduct pre- and post-migration testing to validate call quality and functionality</p><p> -Resolve issues related to latency, jitter, dropped calls, or device compatibility</p><p><u>Documentation & Training</u></p><p>-Maintain detailed records of line replacements, configurations, and network changes</p><p> -Provide training and support to end-users and help desk teams</p><p><br></p><p><br></p>
<p>Our client, located in the heart of downtown Houston, is seeking a proactive and detail-oriented <strong>HRIS Administrator</strong> to join their team on a hybrid schedule. This is an exciting opportunity to work in an HR environment supporting systems that enhance organizational efficiency and data integrity.</p><p><strong>Position Overview:</strong></p><p>The HRIS Administrator will play a key role in maintaining and improving the company’s HRIS systems, assisting with data maintenance, running reports, testing changes, and supporting regulatory reporting requirements. This position sits within the HR department, but IT handles coding-related tasks, allowing the HRIS Administrator to focus on system operations and reporting functionality.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>HRIS Support:</strong> Assist in the implementation, updates, and amendments to HRIS systems like UKG Pro (preferred), Workday, or SuccessFactors.</li><li><strong>Data Maintenance:</strong> Manage data accuracy and integrity within the HRIS systems.</li><li><strong>Reporting:</strong> Run reports, contribute to regulatory reporting, and support ad hoc reporting needs.</li><li><strong>Testing:</strong> Assist with testing HRIS system changes to ensure accuracy and functionality.</li><li><strong>Analytics Tools:</strong> Utilize <strong>Power BI</strong> to create visual reports for decision-making purposes.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p>This is a direct hire opportunity paying up to 83K plus benefits working a hybrid schedule.</p>
<p><strong>About the Role:</strong></p><p> We are seeking a <strong>Desktop Support Technician</strong> with 3+ years of hands-on IT support experience to join our team on a contract basis. This role is fully onsite in Houston and requires a strong background in supporting Microsoft 365, Intune, and end-user hardware and peripherals.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide onsite technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot and resolve issues related to Microsoft 365 applications and services (Outlook, Teams, SharePoint, OneDrive, etc.).</li><li>Support and manage endpoints through Intune, including device enrollment, configuration, and compliance policies.</li><li>Maintain and upgrade end-user hardware, ensuring minimal downtime and optimal performance.</li><li>Document issues, solutions, and user support requests in ticketing systems.</li><li>Collaborate with IT team members to escalate and resolve complex issues.</li></ul>
<p>As we continue to scale, we are seeking a strategic and visionary <strong>Chief Information Officer (CIO)</strong> to lead our enterprise-wide technology strategy and digital transformation initiatives. The CIO will serve as a key member of the executive leadership team and will be responsible for driving the overall IT strategy, infrastructure, cybersecurity, and digital innovation across the organization. This individual will align technology with business goals, foster a culture of continuous improvement, and ensure IT systems and teams support organizational growth and resilience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute a comprehensive IT strategy aligned with business goals and future growth</li><li>Oversee all aspects of IT operations, including infrastructure, enterprise applications, cybersecurity, support, and compliance</li><li>Lead digital transformation initiatives to modernize platforms and improve customer and employee experiences</li><li>Evaluate and implement emerging technologies to maintain competitive advantage</li><li>Build and lead a high-performing IT leadership team and foster cross-functional collaboration</li><li>Establish IT governance, risk management, and compliance frameworks (e.g., SOX, HIPAA, NIST)</li><li>Manage the IT budget, vendor relationships, and technology investments to deliver ROI</li><li>Drive enterprise data strategy, business intelligence, and analytics capabilities</li><li>Serve as the primary liaison between IT and other business units</li><li>Ensure robust disaster recovery, business continuity, and cybersecurity protocols are in place</li></ul>
<p><strong>Position Overview:</strong></p><p>We are seeking a hands-on IT leader with deep technical expertise and proven leadership abilities to manage IT operations in a dynamic oil & gas environment. The ideal candidate brings a balanced approach to tactical execution and team mentoring, ensuring reliable IT systems across office locations and remote field environments. This role combines advanced knowledge of enterprise infrastructure and cloud technologies with a focus on supporting business outcomes and user satisfaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead IT operations teams, acting as a "player-coach" to mentor staff while delegating tasks effectively.</li><li>Oversee enterprise infrastructure, including Microsoft Azure, Microsoft 365, Active Directory, virtualization platforms, and disaster recovery systems.</li><li>Manage network operations such as LAN/WAN configurations, firewalls, routers, switches, VPNs, and field connectivity solutions.</li><li>Implement and maintain endpoint management systems (Intune/SCCM), ensuring automated patching, imaging, and inventory lifecycle management.</li><li>Drive cybersecurity initiatives, focusing on identity and access management, endpoint protection, incident response, and compliance controls.</li><li>Support oil & gas operations, including exploration, production, midstream processes, and SCADA systems related to field connectivity and rugged device solutions.</li><li>Collaborate cross-functionally to translate complex technical challenges into actionable business solutions.</li><li>Manage vendor relationships, budgeting, and process improvements while ensuring IT regulatory compliance (OSHA, SOX, GDPR).</li><li>Implement monitoring platforms (SolarWinds, PRTG, Azure Monitor) and ITSM solutions (ServiceNow, Jira) for effective incident tracking and resolution.</li><li>Ensure reliable delivery of business applications, including ERP systems, production tracking tools, and business intelligence platforms such as Power BI.</li></ul><p><br></p>
We are looking for a skilled Business Intelligence Director to lead data-driven strategies and insights for our organization. This is a Contract position based in Houston, Texas, where you will oversee the development and implementation of BI solutions to support business decision-making. The ideal candidate will possess a strong technical background and a proven ability to manage diverse analytics tools and methodologies.<br><br>Responsibilities:<br>• Lead the design and implementation of business intelligence solutions to support organizational goals.<br>• Analyze complex data sets to identify trends, patterns, and actionable insights.<br>• Oversee the integration and optimization of tools such as Atlassian Jira, BusinessObjects, and Cognos BI.<br>• Develop and maintain advanced data visualizations and dashboards to support decision-making.<br>• Collaborate with cross-functional teams to define analytics requirements and deliver tailored solutions.<br>• Utilize Maps API and other technologies to enhance location-based data analysis.<br>• Conduct A/B testing to evaluate the effectiveness of business strategies and solutions.<br>• Provide ad hoc reporting to meet the dynamic needs of stakeholders.<br>• Foster a culture of analytics and data-driven decision-making across the organization.<br>• Ensure adherence to Agile Scrum methodologies in project execution.
