<p>Key Responsibilities:</p><ul><li>Provide hands-on support for day-to-day cloud operations, including responding to end-user tickets and troubleshooting cloud-related issues.</li><li>Collaborate with business units to understand their cloud needs and offer recommendations for optimal solutions.</li><li>Manage and maintain AWS accounts (50+), ensuring secure and efficient usage across various business units.</li><li>Participate in Teams threads to address ongoing cloud requests and provide timely support.</li><li>Assist in building and refining Active Directory (AD) and Group Policies to enhance the cloud environment.</li><li>Identify opportunities for improvement and contribute to the evolution of our cloud infrastructure.</li><li>Operate independently while maintaining a strong focus on user support and service excellence.</li></ul><p><br></p>

<ul><li>3–5 years of experience in cloud engineering or a related field.</li><li>Strong hands-on experience with AWS (90% of our environment is AWS-based).</li><li>Proven ability to troubleshoot cloud issues and provide effective solutions.</li><li>Familiarity with Active Directory and Group Policy in cloud environments.</li><li>Excellent communication skills and a customer-first mindset.</li><li>Ability to work independently and manage multiple priorities.</li><li>Experience working in a ticketing system and collaborating via Microsoft Teams.</li></ul><p>Nice to Have:</p><ul><li>AWS certifications (e.g., Solutions Architect, SysOps Administrator).</li><li>Experience with cloud automation tools or scripting (e.g., Terraform, Python, Bash).</li><li>Familiarity with cloud security best practices.</li></ul><p><br></p>

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