<p>We are looking for a dedicated <strong><em>Customer Service Representative</em></strong> to join our team on a contract basis in Honolulu, Hawaii. In this role, you will be the first point of contact for customers, ensuring a seamless and positive experience. This position is ideal for individuals who thrive in fast-paced environments and enjoy interacting with people from diverse backgrounds.</p><p><br></p><p>Responsibilities:</p><p>• Welcome customers warmly and assist them with the check-in process while adhering to company policies and procedures.</p><p>• Verify identification and reservation details, ensuring accurate documentation in the system.</p><p>• Respond to customer questions and provide information about services, amenities, and nearby attractions.</p><p>• Address complaints or concerns with efficiency, escalating complex issues to management when necessary.</p><p>• Monitor the environment to ensure safety and report any suspicious activity or hazards.</p><p>• Work closely with other departments to ensure that rooms and facilities are prepared to meet customer expectations.</p><p>• Promote additional services or amenities to enhance customer satisfaction and contribute to revenue growth.</p><p>• Keep detailed records of customer interactions, check-in and check-out transactions, and any incidents that occur.</p>

• High school diploma or equivalent; further education in hospitality or a related field is advantageous.<br>• Prior experience in customer service, preferably within the hospitality sector.<br>• Excellent interpersonal and communication skills to interact effectively with a diverse clientele.<br>• Ability to resolve conflicts and handle complaints professionally.<br>• Strong attention to detail for accurate record-keeping and documentation.<br>• Familiarity with safety and security protocols in a customer service environment.<br>• Capability to work collaboratively with other teams to deliver exceptional service.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>