We are looking for an experienced IT Support Analyst to join our team in Liberty, South Carolina. In this role, you will provide critical technical support for both production and office systems at our facility, ensuring seamless operations and addressing IT-related challenges effectively. This position also involves remote support for other locations and occasional after-hours assistance, contributing to the success of our global operations.<br><br>Responsibilities:<br>• Deliver daily technical support for production systems, office devices, and connected peripherals within the facility.<br>• Diagnose and resolve issues related to production IT infrastructure, including network switches, wireless access points, industrial PCs, scanners, and label printers.<br>• Maintain and support Microsoft Teams Rooms and other conferencing tools to facilitate collaboration.<br>• Log, track, and resolve IT incidents and service requests using the organization's ticketing system.<br>• Collaborate with North American IT infrastructure and cybersecurity teams to uphold security and compliance standards.<br>• Conduct system checks, perform preventative maintenance, and troubleshoot basic network issues on-site.<br>• Manage imaging, deployment, and patching of Windows devices in alignment with global IT policies.<br>• Facilitate end-user onboarding and offboarding processes, including account provisioning through Active Directory and Entra ID.<br>• Oversee IT hardware lifecycle management, including inventory, asset tagging, replacements, and disposals.<br>• Provide remote troubleshooting support and after-hours assistance for North American and European sites as needed.
<p>Robert Half is hiring! </p><p>We are looking for an experienced IT Manager to oversee and enhance the technology infrastructure and support systems for a manufacturing organization. This role involves managing both technical teams and projects to ensure optimal system performance, security, and efficient service delivery. The ideal candidate will have a strong background in IT operations, team leadership, and strategic planning.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of Service Desk Specialists to ensure timely resolution of incidents, requests, and escalations while meeting established service levels.</p><p>• Supervise Systems Engineers responsible for maintaining Windows Server environments, backup systems, disaster recovery solutions, VMware vSphere, and storage systems.</p><p>• Develop regional support coverage models, aligning staffing schedules with business needs and branch locations.</p><p>• Standardize device imaging processes, maintain golden images, and implement automation for post-imaging configurations.</p><p>• Analyze ticket trends and create solutions such as known-error databases, self-service tools, and proactive operations initiatives.</p><p>• Manage vendor relationships, evaluate technology solutions, negotiate contracts, and oversee purchase orders and invoice approvals for infrastructure-related expenses.</p><p>• Establish and enforce standards for server configurations, security hardening, monitoring, and patch management, ensuring compliance.</p><p>• Plan and execute infrastructure projects, including migrations, upgrades, and system consolidations, with detailed roadmaps and risk mitigation strategies.</p><p>• Mentor and coach entry level staff to support their growth and build a strong talent pipeline within the organization.</p>
