We are looking for a Customer Service Representative to support a fast-paced engineering environment in South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing order-related activity, and resolving service concerns with accuracy and care. The person in this role will serve as a key point of contact for customer inquiries across phone and chat channels while helping ensure smooth order processing and timely follow-up.<br><br>Responsibilities:<br>• Provide customer assistance through online chat and telephone communication, delivering timely and attentive responses to questions and service needs.<br>• Review and process order-related information with accuracy, including entering customer requests and updating records as needed.<br>• Investigate and resolve pricing concerns by coordinating details, verifying information, and communicating outcomes clearly to customers.<br>• Address order issues such as mismatches, changes, or missing details to help maintain a smooth customer experience.<br>• Support daily order activity by monitoring open items, responding to requests, and helping keep transactions moving efficiently.<br>• Send confirmations and follow-up communication related to customer orders to ensure expectations are clear and documented.

• Previous experience in customer service, call center support, or a similar client-facing role.<br>• Ability to handle inbound and outbound calls with professionalism and strong attention to customer needs.<br>• Experience with order entry and order management tasks in a fast-paced environment.<br>• Strong written communication skills for responding to customers through online chat and email-style messaging.<br>• Ability to identify discrepancies, research issues, and resolve problems with accuracy and urgency.<br>• Solid organizational skills with the ability to manage multiple customer requests and priorities throughout the day.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>