We are looking for a Client Services Representative to join our team in Greenville, South Carolina. In this role, you will act as the primary point of contact for builders and homeowners, ensuring seamless communication and resolution of service-related issues. Your attention to detail and ability to coordinate effectively will be essential in maintaining customer satisfaction and upholding our company’s standards.<br><br>Responsibilities:<br>• Serve as the main liaison between builders and homeowners, managing all communication regarding service requests.<br>• Create and process work orders related to repairs, replacements, and other service needs.<br>• Address and resolve customer concerns promptly, ensuring satisfaction in every interaction.<br>• Coordinate schedules and appointments for service-related activities.<br>• Monitor and manage incoming service tickets to ensure timely resolution.<br>• Maintain accurate records of all customer interactions and service requests.<br>• Communicate warranty details and service policies to customers effectively.<br>• Utilize software tools like Excel and Outlook to manage tasks and track progress.<br>• Provide actionable recommendations to improve customer experience and service delivery.<br>• Collaborate with internal teams to ensure efficient handling of customer needs.
We are looking for a motivated and detail-oriented Sales Support specialist to join our team in Greenville, South Carolina. In this Contract-to-Permanent position, you will play a key role in supporting the sales process, ensuring seamless communication between teams, and assisting with client needs. This is an excellent opportunity for someone with a background in sales and a passion for delivering exceptional service.<br><br>Responsibilities:<br>• Assist in managing both inbound and outbound sales activities to drive business growth.<br>• Provide support to the sales team by handling post-sales inquiries and resolving client issues.<br>• Accurately process and manage order entries, ensuring all details are correct and up-to-date.<br>• Collaborate with internal teams to ensure smooth communication and alignment on sales strategies.<br>• Follow up on leads and maintain strong relationships with potential and existing clients.<br>• Prepare sales reports and documentation to track progress and identify opportunities for improvement.<br>• Address customer concerns promptly and professionally to enhance satisfaction.<br>• Proactively identify opportunities to improve sales processes and increase efficiency.<br>• Support business development initiatives by contributing to the identification of new market opportunities.
We are looking for a dedicated Sales Support team member to join our team in Greenville, South Carolina. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to sales operations and grow within the role. The ideal candidate will play a key role in ensuring a seamless experience for customers and supporting the sales team in achieving their goals.<br><br>Responsibilities:<br>• Provide assistance to the sales team by managing order entry and ensuring accuracy in processing.<br>• Handle inbound and outbound sales inquiries with efficiency and professionalism.<br>• Support post-sales activities to maintain customer satisfaction and resolve any issues.<br>• Collaborate with the sales department to coordinate and enhance operational workflows.<br>• Maintain detailed records of sales transactions and customer communications.<br>• Assist in creating and delivering sales reports to track performance metrics.<br>• Respond promptly to customer queries, ensuring a positive experience.<br>• Work closely with other departments to ensure timely delivery of goods and services.<br>• Participate in sales planning and strategy discussions to improve overall results.
